Top 10 Client Relationship Management Software For Small Businesses


Fretty Francis

Senior editor

Parul Saxena

Chief editor

Last updated: February 3, 2021

Small businesses and start-ups are always on the lookout for innovative ways to build up their customer base. Emerging technologies such as CRM software can help them streamline client information and manage data from various sources effectively.

Looking for CRM Software? Check out SoftwareSuggest’s list of the best CRM Software solutions.

Here is a curated list of the top 8 customer support software that can make a positive impact on your productivity,

Best Client Relationship Management Software for Small Businesses

1. Hubspot


An inbound sales, marketing, and CRM suite, Hubspot is an innovative client relationship management tool. It helps marketers target their customers and gain leads effectively. Hubspot has a number of useful features and is completely customizable.



  • Marketing Synchronization
  • Email and Website Integration
  • Client Database Management
  • Sales Analytics
  • Social Media Management
  • Customized Reporting

USP: Hubspot is a great client relationship management software for small businesses and it provides comprehensive support to users. It is a user-friendly system that is highly navigable and requires minimal maintenance.


Free Edition: Free Forever

2. Zoho


A popular client relationship management software, Zoho is a popular solution for sales teams and representatives. It offers a wide range of benefits to attract and retain maximum customers.



  • Salesforce automation
  • Inventory Management
  • CRM Analytics
  • Social CRM
  • Lead Management
  • Contact Management

USP: One of the most appealing factors about Zoho CRM is that it is a highly user-friendly client relationship management system. It is easy to use and can be customized.


Free Edition: Free for 3 users

Standard: $12/user/month when billed annually

3. Salesforce


One of the best contact management software available in the market, Salesforce is a comprehensive solution. It manages all aspects of customer interaction, unifies essential data and enhances lead management.



  • Sales Forecasting
  • Opportunity Management
  • Interactive Dashboards
  • Campaign Management
  • Lead Registration
  • File and Data Sync

USP: Salesforce is a versatile client relationship software that accelerates productivity and helps managers get real-time insights.


Small Business: $25/user/month when billed annually

4. Freshdesk


A cloud-based client relationship management software, Freshdesk has a range of intuitive features that enhances sales team collaboration. It enables companies to broaden their market reach through a multi-channel approach and streamlines major business operations.


  • Ticket Management
  • Gamification
  • Multi-Channel Support
  • Real-time Customer Analytics
  • Work Order Management
  • Service History Tracking
  • Agent Collision Detection

USP: Freshdesk is an efficient client relationship management system as it can manage queries from multiple channels such as phone, e-mail, social media and instant messages.


Sprout version: Free

Blossom version: $15 /agent/month when billed yearly

5. Apptivo


A dynamic and intuitive client relationship management system, Apptivo is a powerful tool that gives 360-degree information about customers. It automates all major marketing and sales processes, leading to operational efficiency and productivity. 



  • Marketing Automation Integration
  • Territory Management
  • Document Management
  • Email Marketing.
  • Billing and Invoicing
  • Social CRM
  • Lead Tracking
  • Pipeline Management
  • Multi-Channel Management
  • Website Integration

USP: Apptivo is a smart client relationship management tool that provides real-time data for better insights and can generate detailed reports. It is popular due to its simplicity, agility, and speed.


Starter: Free for 3 users

Premium: $8/user/month billed annually

6. Agile CRM

agile crm

An all-in-one marketing and service automation platform, Agile CRM is a robust customer relationship management software. It enhances communication between sales representatives and provides a series of advanced features at an affordable price.



  • Project Management
  • Marketing Automation
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Contact Management
  • Task Management
  • Gamification

USP: Agile CRM is an intelligent client relationship tool that integrates with multiple systems and has a clean interface. It is simple to use and highly customizable.


Free edition: Free for 10 users

Starter: $9.99/user/month when billed annually

7. Less Annoying CRM


A cloud-hosted CRM platform, Less Annoying CRM has many unique features and is targeted towards small businesses. 




  • Contact Management
  • Pipeline Management
  • One-Click Export
  • Document Storage
  • Project Tracking

USP: Less Annoying CRM is popular due to its user-friendliness and adaptability.


Basic: $10 per user/per month

8. OnePageCRM


A diverse client relationship management software, OnePageCRM helps to organize sales processes and converts leads to loyal customers. It streamlines all major workflows and improves collaboration between marketing professionals.



  • Sales Forecasting
  • Market Segmentation
  • Contact Management
  • Lead Capture
  • Activity Reporting
  • Multiple system Integration
  • Report Generation and CRM Analytics

USP: OnePageCRM is flexible, responsive and easy to use. It unifies customer information from multiple channels, pushes leads down the sales funnel and facilitates better client interaction.


Simple Pricing: $11/user/month when billed yearly

9. Capsule CRM


A cloud-based client relationship management software for small businesses, Capsule CRM is a versatile tool. It keeps track of sales opportunities, leads, and stores all client data in an organized manner. Capsule CRM is simple and flexible, making it an ideal choice for all kinds of organizations. operations.


  • Sales Management
  • Visual Dashboard
  • Email Tracking
  • Document Storage
  • Real-time Report Generation
  • Lead Management
  • Marketing Analytics
  • Social Media Management

USP: Capsule CRM stores all contact information in a unified place, and allows users to customize fields. It provides round the clock customer support and is scalable.


Free: For 2 users

Professional: $18/month/user

10. InfoFlo


An innovative yet simple CRM solution, InfoFlo is designed for freelancers and small businesses. It has many diverse features and has a minimalistic interface.




  • Lead Tracking
  • Email Marketing
  • Collaboration Tools
  • Document Management
  • Project Management

USP: The best aspect of InfoFlo is that it provides reliable customer support round the clock.


InfoFlow On-Premise: $99/per user for a lifetime

Companies need to assess their requirements, scan the environment and choose the most suited service provider for their business model. So, do not wait any longer. Get a top-ranked client relationship management system and accrue massive benefits instantly.

Fretty Francis is a digital marketing and content strategist at SoftwareSuggest, a software recommendation platform. She's passionate about analytics, conversion rate optimization and ice-cream.

Recent Posts

No posts found.


Please enter your comment!
Please enter your name here

Captcha loading...