8 Most Popular User Feedback Software Tools

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SoftwareSuggest

Senior editor

Parul Saxena

Chief editor

Last updated: February 24, 2021

User Feedback Software tools are system software that is used to address the queries, concerns, and technical questions of customers. All this is done by recording all the significant data such as customer’s messages, conversations, contacts, and other information. The customer feedback software works as a centralized portal where all the queries from all the different channels such as phone, emails, live chats, messages, and social platforms are directed. All the different user feedback software just aim at learning more and more about customer experience and improve it further.

We discuss the details of some of the user feedback software here.

List of Best User Feedback Software Tools

1. Dimelo

Dimelo Digital is a customer feedback software that works in tandem with varied digital customer care channels. The inquiries and queries from different channels such as website, chat, social media, mobile devices, and forums are all directed at one place thus making their management a smooth process.

Dimelo

Pros

  • One of the best helpdesk software, Dimelo Digital provides a dedicated workspace to the agents’ which improves the efficiency in the processing of messages that come in.
  • There is better customer management since all the messages are stored in a single location.
  • There is better supervision of agents since the supervisors have access to the dashboard view of all their activities.
  • The agents have access to filtered messages that prevent wastage of time.
  • Better monitoring of results is possible through customer feedback which further helps to improvise strategies.
  • The feature of ‘reply-assistant’ in the system saves the users a lot of their time.

Cons

  • The software needs to work on customer support that is currently available only via phone and emails.

Pricing

Only available upon request.

2. Interakt

One of the best user feedback software that promises excellent customer experience, Interakt helps the users to get new leads apart to maintain the existing ones. Small businesses that are looking for a comprehensive solution for customer interaction can rely on this one. While there is a long summary of features, some of the important ones are customizable chat widgets, live chat, data-rich customer profiles, interaction histories, custom email templates among others that make it the best user feedback software.

Interakt

Pros

  • The software is quite affordable (which makes it a perfect choice for small businesses) and easy to use as well.
  • Interakt has features of multiple software but the price of one.
  • This user feedback software is an ideal choice for new businesses that have a low budget and are looking for an all-in-one solution.

Cons

  • The customer support system of the software needs improvement.

Pricing

Four different plans are available for the software and the prices start from $49 a month.

3. CloudCherry

CloudCherry is real-time user feedback software that helps to track customer experience. The software makes it much easier to hear what the customer has to say, understand and resolve their issues. It is perfect for all the different sizes of business, whether small, medium or large.

CloudCherry

Pros

  • CloudCherry as a company rates customer experience as its top priority.
  • The company is very open to feedback and thus has a great scope of improvement.
  • One of the best user feedback software, CloudCherry is extremely effective when it comes to gathering information about customer experience.
  • The software aims at making every communication with the customer, an enjoyable experience.

Cons

  • Few features of the product such as text analytics, customized reporting and copy or paste of complete surveys need to be developed further.

Pricing

The pricing information of the software is only available upon request. The company can provide a quote.

4. Canvass

A comprehensive software, Canvass performs several marketing functions for a company such as Marketing communication and automation and lead generation and lead nurturing. It has a very simple-to-use interface. This means there is no requirement for coding experience or a need to hire technical staff. This user feedback software aims at replacing paper forms with digital ones and mobile applications which helps to save cost as well as time.

Canvass

Pros

  • One of the best user feedback software, Canvass has a very user-friendly interface that also makes it easy to operate.
  • The software can be integrated with some of the important cloud storage services that matter.
  • It allows the users to customize an app right from scratch, according to their individual requirements.

Cons

  • While there are no cons as such to mention, the software somehow misses intuitiveness.

Pricing

The company offers three different pricing plans for startups, growing businesses, and professionals starting for $30, $40 and $50 respectively. However, it does not provide a free trial.

5. WINHMS Feedback

It is comprehensive software for hospitality management by Winsar Infosoft. WINHMS Feedback does not just support functions of back office but front office as well. The software also boasts of tools that help to engage with the guests outside the reception area as well. It easies the functions like check-ins and check-outs for the customers so the front desk has more time to perform important tasks.

WINHMS

Pros

  • The software is a turnkey solution which means it can be implemented easily and then can be used immediately as well.
  • The software has dedicated modules for different types of properties.
  • It can be used for Windows as well as Android devices making it a multi-platform tool.

Cons

  • None to mention

Pricing

The pricing of the software is specific to the requirements of a user and can be requested by the company via phone or email. There are no free trials offered for the software.

6. Zendesk

Rated as one of the best helpdesk software, Zendesk aims at solving customer queries and concerns from across different channels and platforms. Zendesk products are not just easy to implement, or use but also to scale according to the increasing size of a business right from small to medium to large. The seamless support system makes way for a smooth customer experience too.

Zendesk

Pros

  • The platform makes it easy to connect with customers from across different channels such as chat, phone, social media, email etc.
  • The products offered by the software are flexible that helps them to meet the requirements of a variety of businesses.
  • It has a reliable ticketing system and provides multi-channel support.

Cons

  • Zendesk lacks an individual ticketing dashboard unlike, its competitor Fresh desk.
  • The support portal of the tool is not too intuitive to create.
  • The user interface of the software can be improved.
  • It can be difficult to learn to operate this one.

Pricing

It starts from the 19$. Free starter plan available.

7. MenuSquare

This user feedback software used by the restaurants aims at gathering a variety of data such as feedback and contact information of a customer. All this also helps in building social media presence for the restaurant that further aids in brand awareness. The owners and the managers of restaurants use the tool to get sales to report in real-time and that too from any device.

Menusquare

Pros

  • The application functions easily according to the requirements of different businesses.
  • The feedback gathered through the tool helps the restaurant to perform better and increase efficiency.
  • The product has a great user interface and it can be used with different size of business.

Pricing

The pricing of the product varies as per the requirements of the user; however, it is a surety that the products are reasonably priced.

8. CustomerSure

An award-winning user feedback software, CustomerSure helps a company grow and provides an excellent customer experience too. When a company is able to measure its customer experience, it can do all that is necessary to improve it as well and CustomerSure helps to do that too. The customers get to enjoy an amazing feedback experience, thanks to the simple-to-use tool that is super-fast as well.

CustomerSure

Pros

  • The application not only helps to measure customer experience but better it as well.
  • The application comes with a money-back guarantee that makes it a risk-free venture.
  • The tool has a very fast speed.
  • It is award-winning software that in itself is a certificate of its excellence.

Cons

  • All the reviews by the users are very positive.

Pricing

CustomerSure offers three different plans-Starter, Feedback Pro and Enterprise that are priced $79, $149 and $499 a month. A 14-day free trial plan is also available for all the three plans.

Some of the best help desk software that is available in the market today prioritize customer experience and work every bit to improve it further. The user feedback software is specifically designed to cater to different sizes of business from small, medium to large. Most of this software can also be customized from scratch according to the specific requirements of the business.

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