20 Best Virtual Phone Number Providers for Your Business

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Fretty Francis

Senior editor

Parul Saxena

Chief editor

Last updated: March 11, 2021

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Your sales and customer support teams need virtual phone numbers to communicate with your existing and future customers. Here are the 20 best providers of virtual phone numbers and call center software for business phone services.

Looking for Cloud Telephony Software? Check out SoftwareSuggest’s list of the best Cloud Telephony Software solutions.

1.  CallHippo

CallHippo is robust call center software for business phone services that comes with an array of features, ranging from call recording to reporting and analytics. The system spans over 50 countries and allows you to set up remote contact centers. CallHippo comes with cloud capabilities and helps businesses communicate with their clients and customers across the globe.

Features:

  • Real-time call analytics
  • User-friendly, easy-to-use interface
  • Support for multiple platforms, including mobile and browser
  • Call forwarding, queuing, and recording
  • Cloud capabilities

Pricing: CallHippo is available in three plans: Bronze, Silver, and Platinum, priced at $14, $24, and $35 per user, per month, respectively.

2. Grasshopper

Grasshopper is a popular virtual phone software solution best suited for small and midsize businesses. The application provides you with a professional mobile number that you can use on a landline or mobile device. Grasshopper also allows you to port your virtual numbers.

Features:

  • Make and receive calls using desktop or mobile device
  • Send texts from virtual number
  • Convert voicemail to text
  • Track business interactions
  • Send fax as PDF

Pricing: Grasshopper comes in three business plans: Solo ($29 per month), Partner ($49 per month), and Small Business ($89 per month). A Grasshopper Connect plan is also available at $39 per month.

3.ConXhub

ConXhub is an easy-to-use yet highly advanced virtual phone system for small businesses. The solution allows you to create multiple profiles and use various numbers to make and receive calls.

Features:

  • HD quality calls
  • Forward calls to phones worldwide
  • Get toll-free, local, and international numbers
  • Autodialer
  • Call recording, tracking, and accounting

Pricing: ConXhub has three plans: Verification SMS ($3.50 per month), Silver ($13.50 per month), and Gold ($18.00 per month).

4. VirtualPBX

VirtualPBX is call center software for business phone services that allows you to monitor calls and manage department-specific call traffic. It enables you to obtain and customize your business phone number and outgoing caller ID.

Features:

  • Real-time call transfer
  • Set up time and date
  • Audio conferencing
  • Status indicator
  • Cross-platform support

Pricing: VirtualPBX has four plans, priced at $17.99, $27.99, $34.99, and $49.99 per user per month.

5. RingCentral

RingCentral is one of the well-known virtual phone number providers out there. It comes with advanced capabilities such as video conferencing and text messaging. It allows you to conduct your contact center operations remotely.

Features:

  • Call forwarding
  • HD video and web conferencing
  • Share file tasks
  • Available in 100+ countries
  • Manage incoming and outgoing faxes

Pricing: RingCentral offers four plans priced at $39.99, $49.99, $54.99, and $69.99 per month, per user.

6. Talkroute

Talkroute is a virtual telephony system that enables you to make and receive calls from local and international phone numbers. It allows you to obtain business phone numbers, forward and record calls, and manage interactions.

Features:

  • Record incoming and outgoing calls
  • Detailed history reports
  • Send and receive messages
  • Manage user accounts and permissions
  • Support for multiple platforms

Pricing: Talkroute has four plans priced at $19, $39, $59, and $99 per month.

7. Nextiva

Nextiva is a cloud-based phone system that allows you to make audio and video calls from your PC or mobile phone. The software enables you to receive messages, and it also converts voicemail to text and sends you via email.

Features:

  • Detailed customer information
  • Manage data and communications
  • Real-time view of interactions
  • Unlimited conference calling
  • Professionally recorded greetings

Pricing: Nextiva has four plans priced at $25.95, $30.95, $40.95, and $65.95 per user per month.

8. MightyCall

MightyCall is a virtual phone system best suited for small businesses. The software enables you to make and receive calls and messages. You can get a custom business phone number and manage your contact center operations remotely.

Features:

  • Unlimited calling
  • Forward calls to any device
  • Call recording
  • Visualize voice emails
  • Toll-free and area code numbers

Pricing: MightyCall comes in three plans priced at $29.99, $49.99, and $99.99 per month.

9. Freshcaller

Freshcaller is a virtual phone system by Freshworks. It comes with all the necessary contact center features and allows you to manage inbound and outbound calls efficiently and organized.

Features:

  • Phone numbers of 40+ countries
  • Flexible phone system
  • Multiple round routing engines
  • Call handling
  • Communication experience management

Pricing: Freshcaller is available in four plans, priced at $15, $29, $45, and $69 per agent per month.

10. Phone.com

Phone.com allows you to configure your virtual phone system easily and quickly. This call center software for business phone services helps you communicate better and establish meaningful relationships with your customers.

Features:

  • Easy to set up
  • Create custom schedules
  • Call routing
  • Real-time address book synchronization
  • Unique caller ID

Pricing: Phone.com comes in three plans priced at $12.99, $19.99, and $29.99 per user, per month.

11. OnSIP

OnSIP is a popular virtual phone system among startups and small businesses. It allows you to generate custom click-to-call links and make HD video and voice calls.

Features:

  • Emergency dialing
  • Call blocking
  • Group-based roles and task assignment
  • Extension dialing
  • Support for desktop and mobile

Pricing: OnSIP comes in two plans: Basic, priced at $49.95 per account, per month; Unlimited, priced at $18.95 per user, per month.

12. GlobalCallForwarding

GlobalCallForwarding is a business telephony service that allows you to make and receive calls in high-quality. You can also generate mobile, local, and toll-free numbers.

Features:

  • Call recording
  • Unlimited extensions
  • Chat-based customer support
  • Sequential call forwarding
  • Seamless account management

Pricing: GlobalCallForwarding has five plans priced at $5, $10, $15, $20, and $25 per month.

13. Avoxi

Avoxi is a platform that allows you to buy virtual phone numbers online. It comes with a call routing facility and enables you to forward calls to any location of your choice.

Features:

  • Buy phone numbers for 160+ countries
  • Get custom caller ID
  • VoIP features
  • Host unlimited calls
  • Cloud contact center

Pricing: Avoxi is available in four plans priced at $16.99, $25.99, and $43.99 per month.

14. Blacktel.io

Blacktel.io is a web-based service that allows you to purchase phone numbers online. You can also receive phone calls, text messages, and forward and record calls.

Features:

  • Send and receive fax documents
  • Redirect incoming SMS to email
  • Call recording and forwarding
  • Use WhatsApp without a phone number
  • Automatic call response through SMS

Pricing: The pricing of Blacktel’s virtual phone system starts at €10.00 and can go to €50.00 depending on the country and requirements.

15. Vonage Virtual Number

Vonage is a virtual phone application that provides flexible voice, message, and video calling features. The solution comes with a telephone keypad that allows you to dial numbers.

Features:

  • Link any mobile phone
  • Call forwarding
  • Change voicemail PIN
  • Voicemail customization
  • Easy to set up

Pricing: Vonage has three plans: North America ($14.99 per month), US & Canada ($14.99 per month), and World ($19.99 per month).

16. Exotel

Exotel is a virtual phone number solution for startups and small businesses. It comes with all the basic phone system features, including call recording, forwarding, etc.

Features:

  • Real-time notifications
  • Unlimited channels
  • Drag and drop dashboard
  • Detailed analytics
  • Automated call distribution

Pricing: Exotel has three plans priced at INR 9,999, INR 19,999, and INR 49,999 per month.

17. VirtualPhone

VirtualPhone allows you to purchase phone numbers in more than 120 countries. It enables you to make and receive calls easily and can be accessed on a mobile and web browser.

Features:

  • Live chat with voice
  • Call forwarding
  • Call scheduling
  • Place international calls
  • Easy to set up

Pricing: VirtualPhone has two plans priced at $9 and $19 per month.

18. Ooma

Ooma office phone calls center software for business phone services that allow you to obtain virtual numbers online. It also comes with voicemail and call distribution capabilities.

Features:

  • Cloud integration
  • Local and toll-free numbers
  • Block calls
  • Virtual fax service
  • 24/7 customer support

Pricing: Ooma offers four calling plans priced at $4.99, $5.99, $17.99, and $25.99 per month.

19. Bitrix24

Bitrix24 is a virtual phone number provider that comes with IVR and automatic dialer features. It also allows you to record and forward calls.

Features:

  • Support for multiple platforms
  • Fully-featured phone system
  • Free CRM
  • Transfer calls to other departments
  • PC to telephone interaction

Pricing: Bitrix24 has four plans priced at $19, $55, $79, and $159 per month.

20. eVoice

eVoice is a virtual phone number provider that provides auto-attendant and call forwarding features. It also allows you to greet customers with studio-recorded greetings.

Features:

  • Choose a landline phone number
  • Video conferencing
  • Call recording
  • Speed dialing
  • Block phone numbers

Pricing: eVoice pricing starts at $14 per user per month.

Conclusion

While all virtual phone number providers offer some common features, some capabilities are unique to each solution. It’s essential to understand your requirements thoroughly and then make the right choice for your business.

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Fretty Francis is a digital marketing and content strategist at SoftwareSuggest, a software recommendation platform. She's passionate about analytics, conversion rate optimization and ice-cream.

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