8 Best VOIP Service Providers for Your Business in 2020

Avatar

Fretty Francis

Senior editor

Parul Saxena

Chief editor

Last updated: May 21, 2021

VoIP service providers are now the chosen software tools, both among small-scale as well as medium enterprises. These simple business VOIP providers are quite easy to install and offer a gamut of features. Most of the leading voice over IP service providers are also competitively priced when you compare them to the cumbersome, conventional phone line systems. Call center software also removes the need for installing and investing in a lot of hardware installations.

Looking for VOIP Software? Check out SoftwareSuggest’s list of the best VOIP Software solutions.

VoIP is a type of IVR software, which converts outgoing and incoming calls into digital signals. It then transmits the signal via the Internet or Cloud so that it is received by any number, including those that form a part of a non-VoIP system. You can dial or receive any call through investing in the proper VOIP service providers, on your desktop, your VOIP-enabled phone, or even a regular landline that is connected to a VoIP adapter. Some business VOIP providers even offer the option of wireless connectivity via mobile hotspots.

In order to integrate VOIP with any CRM software, all you need to need is a reliable, high-speed Internet connection. Of course, you would need to buy the software, along with minimal, required hardware. This cloud-based tool forms an important part of businesses and hence, there are multiple voice-over IP service providers, who deal with this software. So today, let’s outline the features of the eight best VOIP service providers, leading the market, in terms of features and pricing.

Best VOIP Service Providers

1. Ringcentral

ringcentral

RingCentral, one of the prominent names among VOIP service providers, is based in San Mateo, California. It has catered to the needs of small businesses since 1999 and its branches are available globally, in the US, Europe, and Asia. Offering several features, based on its pricing tabs, RingCentral comes with features such as providing multiple toll-free minutes and unlimited options for video conferencing. Below are the major price slabs of this business VOIP provider.

Pricing

Essentials: Price: $19.99 per month per user

Features

  • Supports a maximum of up to 20 users
  • Provides toll-free or local numbers
  • Comes with 100 toll-free minutes per month

Standard: Price: $24.99 per month per user

Features

  • Supports an unlimited number of users
  • Offers 1,000 toll-free minutes per month
  • Supports four-person videoconferencing

Premium: Price: $34.99 per month per user

  • Offers 2,500 toll-free minutes per month
  • Supports 100-person video conferencing
  • Features automatic call recording

Ultimate: Price: $49.99 per month per user

  • Supports 10,000 toll-free minutes per month
  • Enables 200-person videoconferencing
  • Can be integrated with Salesforce

2. Freshcaller

freshcaller

The next entry on our list of VOIP service providers is Freshcaller, that offers an efficient method of teams to respond to valuable calls. You can integrate it with your current phone technology via state-of-the-art routing and voice AI engine. Simple to use and effective, it comes with easy number management options and enables you to port your existing numbers. There is even an option of interlinking your pre-built reports or creating a new phone report. The advanced inbound call routing feature allows you to handle calls during business hours as well as holidays. Another advantage is that you can track every conversation from a virtual location and interfere when required.

Pricing

Sprout: Agent Licensing: Price: $0 per month per user + call charges 

Features

  • Toll-free and vanity numbers from over 90 countries
  • All queueing option
  • Customized greetings

Blossom: Agent Licensing: Price: $19 per month per user + call charges 

  • Advanced call queues
  • Comprehensive call metrics
  • Customized call summary report, agent performance report, call center health report, call volume analysis
  • Live centralized dashboard
  • Business hours management 
  • Call masking and recording
  • Interactive Voice Response and SIP connection
  • Voicemail functionality

Garden: Agent licensing: Price: $40 per month per user + call charges 

  • After call work time and call barging option
  • Conference calling
  • Customized reports and instant escalations
  • Warm transfer 

Estate: Agent licensing: Price: $59 per month per user + call charges 

  • Service level monitoring
  • Metrics of abandoned calls
  • Holiday routing

3. Mitel

mitel

This VoIP service provider is primarily curated for those businesses that heavily rely on Mobile devices. It offers features such as call routing, personal agent queuing and reporting. Reliable and simple to use, this business VOIP provider operates through MiCloud Connect and combines all your communications within a single platform. Since it uses Google Cloud, it ensures that your data is secure and can be retrieved anytime when you require it.

Pricing

Essentials: Price: $20 per month per user 

  • PBX and collaboration functionalities
  • Supports conferencing

Premier:  $26 per month per user 

Features

  • Offers all basic features, such as CRM integration and call recording

Elite: Price: $38 per month per user 

  • Archiving features
  • Operator functionalities

4. Avoxi

avoxi

Avoxi is a cloud-based business VOIP provider that comes with affordable pricing options and premium phone features. It allows you to easily customize your services to meet your specific business needs. You can use it to install a virtual phone number system or to simply forward to another location. It even offers the option of establishing a virtual contact center.

Pricing

Avoxi offers a free trial but pricing is available only on the basis of quotes. You need to inform the vendor about your requirements and they will choose the correct package for you

Features

  • International toll-free numbers
  • Virtual call center software
  • Cloud PBX
  • DID and DDI local numbers
  • VoIP termination and SIP trunking
  • VoIP gateway solution

5. Vonage

vonage

Yet another leading voice over IP service providers, Vonage is a PBX provider, whose services can be easily scaled to meet the changing needs of your business. It can be integrated with various third-party tools such as Salesforce to Slack. So, you need not be worried about your current CRM software in place since Vonage can be easily reintegrated with your existing system.

Pricing

Mobile

Price: 1–4 lines: $19.99 per month per user

Price: 5–19 lines: $17.99 per month per user

Price: 20–99 lines: $14.99 per month per user

Features

  • Unlimited calling and texts
  • Available as mobile and desktop apps

Premium

Price: 1–4 lines: $29.99 per month per user

Price: 5–19 lines: $27.99 per month per user

Price: 20–99 lines: $24.99 per month per user

Features

  • Videoconferencing
  • CRM integrations

Advanced

Price: 1–4 lines: $39.99 per month per user

Price: 5–19 lines: $37.99 per month per user

Price: 20–99 lines: $34.99 per month per user

Features

  • Call group
  • Visual voicemail

6. Grasshopper

grasshopper

Grasshopper is one of the best voice over IP service providers when you own a business that basically runs outdoors. It is good for mobile businesses and organizations which have employees working virtually. It comes in iOS and Android apps versions and enables you to dial or receive calls on your phone while using an IVR number. If you do not need extensive hardware or desktop installations, this is the tool for you.

Pricing

Solo: Price: $26 per month per user 

Features

  • Offers a single number that can support up to 3 extensions
  • Conversion of Voicemail to Email
  • Virtual faxing options

Connect Individual: Price: $35 per month per user 

  • Provides one number
  • Supports email and integration
  • Hold function for incoming calls

Partner: Price: $44 per month per user 

  • Provides 3 numbers that can have up to 6 extensions
  • Voicemail to Email conversion
  • Virtual fax functionality

Small Business:  Price: $80 per month per user 

  • Supports five numbers and unlimited extensions
  • Voicemail to Email
  • Virtual fax

7. Jive

jive

Our second-last entry in the list of the best voice over IP service providers is Jive, which is based in Orem, Utah. The VoIP service provider was established in 2006 and since then, has boasted of reliable services. With an easy-to-use interface, curated especially for mall businesses, it offers a gamut of features as per the pricing slabs.

Pricing

Tier 1: Price: $29.95 per month per user 

Features

  • Supports 1 to 4 users
  • Supports Fax to Email conversion
  • Offers custom greetings and schedules features

Tier 2: Price: $25.95 per month per user 

Features

  • Supports 5 to 9 users
  • Customized tunes for callers on hold
  • Corporate directory
  • Conferencing feature

Tier 3: Price: $23.95 per month per user 

Features

  • Supports 10 to 24 users
  • Voicemail to Email conversions
  • Web-based user portal
  • Unlimited extensions

Tier 4: Price: $21.95 per month per user

Features 

  • Supports 25 to 49 users
  • Features an automated attendant
  • Call tracking, parking, and pickup functions

Tier 5:  Price: $19.95 per month per user 

Features

  • Supports more than 50 users
  • Comes with Find Me/Follow Me options
  • Ring groups
  • Spy mode

8. Nextiva

nextiva

The last entrant on out list of the best voice over IP service providers is Nextiva, a company based in Scottsdale, Arizona. It arrives with various pricing slabs and offers an online management platform that makes it easy to handle several lines at once while managing employees in various locations. multiple lines and employees in different locales (read our 

Pricing

Office Pro: Price: $20 per month per user 

Features

  • Voicemail to Email transfer
  • Unlimited calling within the US
  • Free number porting

Office Pro Plus: Price: $25 per month per user 

Features

  • Unlimited conference calls
  • Available in a mobile app version
  • Recorded greeting messages

Office Enterprise: Price: $30 per month per user 

Features

  • Voice analytics
  • Call recording
  • Live chat on your website
Avatar
Fretty Francis is a digital marketing and content strategist at SoftwareSuggest, a software recommendation platform. She's passionate about analytics, conversion rate optimization and ice-cream.

Recent Posts

No posts found.

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Captcha loading...