In the world of cutthroat competition, businesses need to have different alternatives to support their business expansion. Call center software is one such tool that not only leverages the business reach within the mass but also helps a business to garner considerable customer satisfaction.
What is CallHippo?
CallHippo is the market leader in providing US virtual phone number. It believes in healthy competition and keeps the customers at benefits receiving end. It understands that the customers’ need and requirements are totally a subject of circumstances and can be altered in anytime.
At CallHippo, the customer is at the pivot. The company believes that the customers should be aware of the alternatives of UK virtual phone numbers in the market and decide upon one diligently. ‘A well-informed customer is a happy customer.’ Being an ardent follower of this philosophy, we are going to provide you with a detailed review of our product today. In this post, we will also compare our features and pricing with other competitors.
Advanced Features and Add-ons of CallHippo
• Integration with Key Platforms
CallHippo offers multiple integration facilities to its clients. Users can easily integrate key platforms like Zoho, Zendesk, Intercom, Slack and many more. All these integrations bring your CRM and other business components over a single platform and make the operations hassle-free and seamless.
• Availability based Call Routing
Availability based Call Routing feature allows the businesses to transfer the customer’s call based upon the available agent hours. It reduces waiting time and helps to enhance customer satisfaction.
Apart from segregating the call as per the team’s working hours, you can easily set a pre-defined time zone as per your geographic location as well.
• Unified Messaging
You can convert your text to speech on-demand and assign custom music as your voicemail greeting for different numbers.
How CallHippo surpasses its competitors?
One of the major benefits of owning a virtual number from CallHippo is that it offers some of the advanced features that are absent in its competitors. Here is a brief of advanced features of CallHippo virtual numbers.
• Dual Call Transfer facility
Usually, other market leaders in call center software like Avoxi and global Call Forwarding offers simple call transfer facility. However, CallHippo goes one step ahead and offer advanced dual call transferring facility.
• Warm Transfer
Often known as supervised or announced call transfer. Warm transfer is a feature that lets your agents transfer call to another agent if required. It allows you to talk to an agent and explain the concern before connecting him to the client. With CallHippo call center software, you can warm transfer the call if the caller or his/her query demands that. This feature plays an important role in improving your service quality.
• Blind Transfer
In this call transfer facility, you can directly transfer a call to the next available agent immediately when a customer calls. Call transfer happens without your two agents talking to each other, so your caller need not wait or hold in the blind transfer.
• Three-way conferencing
Want to improve your two-way conferencing? Then CallHippo has a solution. Seeing the increased demand in multi-level communication in a business world, CallHippo has offered a three-way conferencing facility. With this call conferencing facility, you can have three communication points in a conference.
• Call Barging
With this feature, the admin of a call center can enter in any on-going call anytime and can become the part of the communication. Using this feature helps managers and supervisors to monitor the agents’ efficiency in call handling at any point in time. Also, this feature helps a business to allow direct intervention of the superior authorities in a matter of high concern.
• Call Queuing
Handling the call-traffic in a seamless manner is like a nightmare of every call center. However, with its call queuing facility, CallHippo reduces the efforts required in completing the task. It plays an automatic welcome message and puts the call in the queue for streamline segregation.
How CallHippo pricing works?
CallHippo has very transparent pricing for almost every country that it serves. It’s basic plan allows you to add two users for free.
Detailed Comparison of Pricing & Features by Country
CallHippo is an on-demand VoIP service provider that easily offers virtual phone numbers of more than 50 countries across the world.
Below, we have mentioned a few other alternatives to CallHippo that offer the services in the same sector. By mentioning these two international VoIP phone number providers, you will be able to do a diligent comparison.
Global Call Forwarding
Global Call Forwarding is an international VoIP service provider that has reach in multiple countries. Launched in the year 2007, the company is a leader in offering customized UK virtual number and call center software solutions.
Avoxi
Avoxi is known to provide the VoIP phone system on-demand in more than 130 countries. Depending on the plan and the country, the pricing of call center software varies across the world. Again, it depends upon the add-ons as well.
Australia
1. CallHippo Australia
CallHippo Australia local numbers come at a cost of $8 wherein two users per month are totally free. This facility is not available with any other virtual phone number provider.
Features of Basic Plan
- Free Soft Phone.
- Smart Dashboard
- 24/7 Chat support
- Free integration
Keeping the call flow in mind, CallHippo offers various other virtual phone number plans as well. The Bronze plan of CallHippo in Australia starts with a price tag of $10 per month per user wherein a business can avail of all the services of basic plans as well as some added features like free SMS, call recording facility, smart Dashboard facility and team creating call forwarding.
Amongst all the plans, the Silver plan is the most popular in the crowd and has been designed to meet the requirements of all sizes of business. The silver plan starts with $18 per month and offers facilities like Call forwarding to multiple devices, call on-hold, customized greeting messages, Voicemail transcription multi-lingual IVR and so on.
- Australia’s incoming call charges per minute – $0.022.
- Free $2 credit.
- Phone support.
- Call Queuing
- Dynamic number insertion.
- call transfer.
2. Avoxi
VoIP phone system in Australia offered by Avoxi starts from as low as $4.49 per month for a local phone number. However, as per Avoxi, the toll-free and 1300 numbers in Australia can be purchased at a monthly cost of $7.99. The mean inbound call rates for local numbers vary from $0.008 – $0.04 per minute. In addition, Avoxi offers 15 days free call recording service as well.
Standard
- $ 25.99 monthly bill
- 1011 minutes are included in the plan.
- An extra minute would be charged at the rate of $0.052/ minute.
- 30 days free trial.
- 30 days by default call recording storage facility.
Premium
- $70.99 monthly bill
- 2838 minutes are included in the plan.
- Any extra minute would be charged at the rate of $0.041/ minute.
- 30 days free trial with by default call recording storage facility.
3. Global Call Forwarding
The Australia toll-free number facility offered by Global CallForwarding starts with a monthly charge of $13.95 per month with 75 bundled minutes.
- Call answering facility on a landline.
- 9.36¢ extra charge per additional minute
- No SMS.
- Call forwarding charges to Australian landlines – $0.012 per minute
Local landline plans offered by Global CallForwarding Australia starts from $12.95 per month with call forwarding facility to VoIP.
- No setup cost.
- Calls forwarding cost- $0.021 per minute.
- No SMS facility.
Quick comparison between CallHippo, Avoxi and Global Call Forwarding
Features | CallHippo | Avoxi | Global Call Forwarding |
| Minimum Cost | $8/per month | $7.99 /month | $ 13.95/month |
Integration | Multiple( Zoho, Zendesk, Intercom etc) | Only PBX integration | None |
Free credit | Yes | No | No |
| Call Forwarding | Yes | No | No |
Hong Kong
1. CallHippo Hong Kong(Currently CallHippo does not provide a virtual phone number for Hong Kong)
2. Japan(Currently CallHippo does not provide a virtual phone number for Japan)
New Zealand
1. CallHippo New Zealand
One can get a virtual phone number in New Zealand can be availed at $ 10 from CallHippo. New Zealand virtual phone number by CallHippo comes with no minimum charges and allows two users per month.
Keeping the call outflow in mind, CallHippo offers various other virtual phone number plans as well. Some features of its two main plans are mentioned below.
Features of Basic Plan
- Call Hold
- Call Mute
- Incoming Call ID
- Ring all devices
Features of Silver Plan
- Working Hours per User
- Call Cascading
- SMS in E-mail
- Chrome & App Notification
- Internal team calling
- Call Queuing
Apart from all these features, CallHippo offers a custom integration feature in its enterprise plan as well. With this feature, users can easily get the integration of their choices. Amongst all the plans, the Silver plan is the most popular amongst the crowd and has been designed to meet the requirements of all sizes of business.
- New Zealand’s incoming call charge with a standard number is $0.02/min. While New Zealand outbound calling charges-starting at $0.027.
- The number of charges in New Zealand is $10 with no one-time charges.
- CallHippo offers Platinum plan at $35/month/user and with a free New Zealand number.
2. Avoxi
The VoIP phone systems in New Zealand can be purchased at a cost of $25.99 per month from Avoxi. This is the cost for a toll-free number. The classic plan offered by Avoxi do not provide any free minutes. Avoxi offers 30-days risk-free calling facility with 30 days by default call recording storage facility.
Standard
- No setup cost with $ 88.99 /month billing amount.
- 375 minutes are pre-included in the plan.
- An extra minute would be charged at the rate of $0.2093/ minute.
- There is no minimum contract requirement as well.
Premium
- Minimum of $133.99 monthly bill with pre-included 840 minutes
- Extra minutes would be charged at the rate of $0.198/ minute.
3. Global Call Forwarding
The virtual toll-free number by Global Call Forwarding in New Zealand comes with a starting price of $27.95 per month. In this plan, a user gets pre-loaded 151 monthly minutes. It offers no SMS facility to the users and it is one of its biggest drawbacks.
- Additional call cost- 12¢ per minute.
- For small-scale businesses, value pack cost starts with $68.95 per month. In this pack, users get 601 minutes.
A quick comparison between CallHippo, Avoxi and Global Call Forwarding
| Features | CallHippo | Avoxi | Global Call Forwarding |
|---|---|---|---|
| Minimum Cost | $10/per month | $ 25.99(Standard plan) | Not Available in Hong Kong |
| Integration | Multiple( Zoho, Zendesk, Intercom etc) | Only PBX integration | None |
| Free credit | Yes | No | No |
| Blind Transfer | Yes | No | No |
United Kingdom
1. CallHippo UK
A virtual phone number in the United Kingdom by CallHippo can be purchased at a minimum cost of $ 6. This is the cost of a standard number.
CallHippo offers different virtual phone number plans that suit all sizes of businesses. While the Bronze plan is best suited for small-scale businesses, the Platinum plan is the best pick for large-scale businesses. The bronze plan comes with a price tag of $8/month/user wherein a business can avail all the services of basic plans as well as some added features like free SMS, call recording facility, country-wise number blocking facility and team creating ability.
Features of Bronze Plan
- Ring All Devices
- Stand-Alone Dialer
- Office/Number Opening Hours
- Unlimited Concurrent Calls
- Contact Management
Features of Platinum Plan
- Chrome & App Notification
- Country Blocking
- Dedicated Customer Success Manager
- Multi-lingual IVR
With UK virtual phone number, incoming call charges with a standard number are $ 0.02. There is no one-time charge as well. United Kingdom’s outbound calling charge with CallHippo is starting at $0.02. Users get free $2 credit and around the clock phone support with silver and above plans. Voicemail charges are applicable to all the virtual phone numbers.
2. Avoxi
Avoxi offers its VoIP phone system in the United Kingdom as well. The minimum cost of $4.49 per month for a local phone number. In case, users want to buy toll-free and 1300 numbers in the United Kingdom they can easily buy it at a monthly cost of $7.99. The mean inbound call rates for local numbers vary from $0.008 – $0.04 per minute.
Standard
- The standard plan starts with $ 25.99 fixed monthly bill
- In this plan, 1011 minutes are included in this plan.
- If users are making further calls then they need to pay $0.052/ minute
- The plan comes with 30 days free trial facility.
- Users can also avail 30 days by default call recording storage facility in this plan.
Premium
- The Premium plan of Avoxi will charge you $70.99 monthly.
- Users will get pre-loaded 2838 minutes in the plan.
- Any extra minute would be charged at the rate of $0.041/ minute.
3. Global Call Forwarding
UK virtual toll-free number by Global Call Forwarding United States will charges you $ 0.03 per minute for call forwarding on the virtual phone.
- The starting price of with a starting price of $18.95 per month with 12 bundled minutes.
- With this service, the call forwarding cost is $0.03 per minute.
- SMS plan available for UK virtual phone numbers.
- The value pack cost offered by Global CallForwarding is $43.95 per month with 609 minutes.
A quick comparison between CallHippo, Avoxi and Global Call Forwarding.
| Features | CallHippo | Avoxi | Global Call Forwarding |
|---|---|---|---|
| Minimum Cost | $6/per month | $ 25.99(Standard plan) | $18.95/ month |
| Integration | Multiple( Zoho, Zendesk, Intercom etc) | Only PBX integration | None |
| Free credit | Yes | No | No |
| Blind Transfer | Yes | No | No |
United States
1. CallHippo US
CallHippo is the leading VoIP service provider in the United States. Its various plans have been designed to meet all the business requirements of all sorts. CallHippo’s United States offers basic toll-free numbers with no minimum charges wherein two users per month are allowed. However, the minimum number cost of buying a virtual phone number is $6.
Features of Basic Plan
- Call Mute
- Incoming Call ID
- Integrations
- SMS in E-mail
- Smart Dashboard
- Data records for 3 months
With the US virtual number offered by CallHippo, users can easily make international calls at the cost of local calls. The Bronze plan comes with a base price of $8/month/user. In this plan, users can avail of facilities like free SMS, call recording facility, country-wise number blocking facility and team creating ability. All the plans of CallHippo come with constant e-mail support.
- The incoming call charges with a standard number in the United States are $0.02/min.
- For every plan, the United States’ outbound calling charges are $0.01.
2. Avoxi
Avoxi is another VoIP phone system provider in the United States. Its VoIP plans start from $4.49 per month for a local phone number. If you are looking for a toll-free and 1300 numbers in the United States then the monthly cost for those plans would be $7.99. In addition, Avoxi offers 15 days free call recording service as well.
Standard
- The mean inbound call rates for local numbers vary from $0.008 – $0.04 per minute
- The standard plan comes with a $ 25.99 monthly bill.
- Users will get 1011 minutes in this plan. For every extra minute, they had to pay $0.052/ minute.
Premium
- With a minimum of $70.99 monthly bill, the premium plan offers 2838 minutes
- For every extra minute would be charged at the rate of $0.041/ minute.
3. Global Call Forwarding
If you are looking for a USA toll-free number then Global Call Forwarding is also another option. Its VoIP plan starts from $12.95 per month and offers 200 bundled minutes.
- In the basic plan, the call forwarding cost is $0.022 per minute.
- No SMS facility is available in its VoIP numbers.
- Value packs cost starts with a minimum of $23.95 per month with 551 minutes.
A quick comparison between CallHippo, Avoxi and Global Call Forwarding:
| Features | CallHippo | Avoxi | Global Call Forwarding |
|---|---|---|---|
| Minimum Cost | $6/per month | $ 25.99(Standard plan) | $12.95 |
| Integration | Multiple( Zoho, Zendesk, Intercom etc) | Only PBX integration | None |
| Free credit | Yes | No | No |
| Blind Transfer | Yes | No | No |
How to Choose the Right Virtual Phone System Provider for You?
With so many alternatives available in the market, choosing the right call center software and VoIP phone system is indeed a daunting task. However, one can easily crack a good deal paying due diligence on certain deciding factors such as:
- Cost of a monthly subscription
- Set up the cost
- Available free minutes
- Cost per extra minutes
- Features set
- Call quality
- After-sales service
- Integration of various other platforms
- List of add-ons
If you will analyze any virtual phone number before buying on these parameters then odds are high that you will fetch a good deal. In case, you feel that the information provided by us can be further elaborated then do let us know through your comments so that we can serve you better.
Want to have a cost-effective virtual phone number? Contact CallHippo!
Now, as you are well-aware of the services offered by the CallHippo and other market players as well, it’s time to get yourself an affordable yet feature-rich VoIP phone system for your business. Sign up now and touch the horizons.
Long article but worth the read! Cleared all my confusion about the pricing.