On-Premise vs Cloud Contact Center Solution: Benefits and Challenges
SoftwareSuggest in Collaboration with Nobelbiz
Call centers often have to choose between having on-premise software and cloud-based software. While on-premise solutions are more secure, cloud-based solutions offer easy accessibility and agility. While both are popular, the ideal deployment type for a contact center depends on the size, the type of calling required, and the number of agents involved.