Expert Interview with Nilesh Shah – Co-Founder of Spine Technologies


Kashyap Trivedi

Senior editor

Parul Saxena

Chief editor

Last updated: November 13, 2017

About Spine Technologies:

Headquartered in Mumbai, Spine Technologies is a premium solution provider founded by Mr. Nilesh Shah & Mr. Shailesh Khatri. Spine Technologies has three major products: Spine HR, Spine Payroll, and Spine Assets.

Please read the exiting interview with Mr. Nilesh Shah – Co-Founder of Spine Technologies.

  1. As the HRMS is turning more towards the use of mobile, what is your take on this?

Certainly, mobile phones have taken over the edge, and enterprises all across are using mobile phones to power their operations. With a mobile app equipped with even the most basic of employee self-service features, employees no longer need to ‘speak to HR’ – for basic, daily inquiries, at least – the answers are online and on-screen. Mobile solutions can make HR departments more efficient and give them more time to spend on strategic workforce planning rather than administrative work or expediting miscellaneous employee requests.

2. What is your way of handling tough situations or failures?

Failure is inevitable in life, we all acknowledge that failure is a reality of life & we understand that it actually helps us grow. At Spine, we encourage failure, embrace out-of-the-box thinking which fosters new ideas for the development of the products, strategies and also in a roadmap of the company’s business.

3. Can you mention any three software/tools that are helping your business to run smoothly?

Being ourselves in IT software industry, we use various tools to streamline the processes. The Vital tools which are helping in our business run smoothly are,

A. In-house developed CRM system – for customers management
B. In-house developed Salesforce to track and manage the sales
C. Our product “Spine HR Suite” for managing internal workforce

4. What do you appreciate about your direct competitors?

The competition has always been healthy. Though everyone stands out with their own sets of USPs, still they keep us on toes!!

We appreciate that the competition enables us to deliver the best feature and product to the customer has made each other grow and sustain in the market.

5. What are your experiences of highs and lows with Spine Technologies?

Business is like a roller coaster- full of ups and downs. The key to sustain is not staying long with either highs or lows. Enjoy the victory & come back to normal & being patient at the terrible times. We are happy to be recognized at a good position in the industry where initially we were considered as Software Company and now with the increasing demand in the HR Automation, we are considered as a reliable software solution provider.

6. If someone wants to create an HRMS software as a fresh entrepreneur, what would you suggest him?

Well, Creating HRMS software as fresh Entrepreneur is easy, what matters is the survival. He, who thrives to deliver what is being committed, can be survived. It is the customer support and never-ending improvisation and development which leads to a generic software platform. We personally have groomed ourselves with the said belief in the span of 16 years.

7. What is your strategy to balance professional and personal life?

It’s not at all easy. But I am a firm believer on a point that a professional life is always peaceful and successful when personal life is going smooth. Business runs 24 x 7 in my head while the fingers scroll through the emails on the phone anytime after office hours but I do manage to take time to relax, socialize every now and then & come up with the new perspective on taking the ideas ahead.

8. What is your take on the decisions made by ego?

“It makes an enemy out of me” – the decisions based on ego misfires very badly and are the worst mistakes to make and realize.

9. What is your take on the Intuitions? Do you make business decisions driven by intuition?

Thoughts without content are empty, intuitions without concepts are blind. The understanding can perceive nothing, the senses can think nothing. Only through their union can business drive.

Learning how to Learn and Unlearn.

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