3 Ways How Pharmacy Software Helps to Automate Pharmacy Operations



Senior editor

Parul Saxena

Chief editor

Last updated: March 8, 2021

Operating a pharmacy is a delicate task as a single mistake can prove to be fatal, crushing pharmacy revenues and spoiling the credibility of the operators. On an average, you can expect 4 inaccurate prescriptions per 250 prescription fillings on a daily basis. Similarly, issues can arise with respect to other parameters such as customer service, workflow, accounting, safety, and efficiency.

If you plan to rule out ambiguities and inaccuracies, integrating pharmacy software becomes an obligation rather than an option. Once you have the right system in place, you will experience increased efficiency, ultimately resulting in higher ROI. While there is no perfect pharmacy automation software, the vendor will ensure that it synchronizes with the pharmacy workflow.

Speaking about higher ROI is a vague claim. And that’s why you should know the ways to automate pharmacy operations using pharmacy software. Along with the ways, you will know about the advantages of automating pharmacy operations. Once you know the complete scenario, you can take an appropriate decision about increasing the productivity of your pharmacy business.

Why should you be implementing Pharmacy Software?

1. Efficient Supply Chain Management

The basic job of a pharmacy is to deal with the subscriptions. The process involves tasks such as adding prescriptions, fulfilling them, maintaining them, communicating information, check inventory levels, and so on. The pharmacy software is equipped with an efficient supply chain management mechanism that aims at streamlining the workflow so that prescriptions are always fulfilled on time.

Pharmacy management can be hectic for humans as it requires precision and agility. The workload can take a toll, resulting in exhaustion or inefficient functioning. There are no such concerns with a pharmacy management system, provided it is capable and scalable as per requirements. For example, it can perform predictable and repetitive tasks as per instructions, without any scope of inaccuracy.

Looking for Pharmacy Software? Check out SoftwareSuggest’s list of the best pharmacy software solutions.

The pharmacy automation software adopts an intelligent approach to avoid any fallout. For example, if a patient’s subscription requires dispersing medicines every Tuesday, the system automatically performs its duties. It also maintains the patient’s record so that the patient’s history is available instantaneously. Similarly, it processes purchase orders, integrating them into the workflow.

2. Improved Customer Service & Relationship

Customer service is always at the forefront of any business, pharmacy being no different. If you are not able to live up to customer’s expectations, you cannot expect productivity and growth. The pharmacy software is designed in a way to address customer issues in the most efficient manner.

For example, intimating appointment date and time to the customers at scheduled intervals is an important aspect. A customer may forget about the appointment or about the prescriptions. The system keeps a record and sends alerts, thereby, imbibing trust in the customers.

When talking about customer relationship, pharmacy automation software and employees are equally responsible. While the software performs its duties of managing subscriptions, fulfilling orders, and handling customer data; employees at the pharmacy should focus on customer interaction.

Let’s say a customer wants to know about dosage. The software will be able to render printed instructions, but as a pharmacist, you can give more elaborate instructions, and clarify doubts as well.

64% people say that customer experience is more important than the price of the product or service. The combination of pharmacy system and human interaction leave no stone unturned. Since the software will take care of the repetitive operations, you can spend time interacting with customers, vendors, and doctors.

3. Smooth Workflow

The ultimate aim of the pharmacy automation software is streamlining workflow by automating exhaustive tasks and by eliminating errors in every process. The integration of robotics and automation is the reason behind high productivity, efficiency, and reduced expenditure. The robots perform the job of scanning prescription and managing inventory whereas the automation connects processes to fulfill operations.

The complex jargons related to the pharmaceutical domain can be daunting, even for the pharmacy experts. Therefore, mistakes are bound to happen. But when the pharma software is in place, it becomes easier to maintain records or issue subscriptions.

The processes become faster, enabling you to serve more customers. For example, medicine names can be identical or complex. Once you feed the names in the software, you can identify and feed them in the quickest possible time.

The pharmacy system links patients, pharmacists, and doctors. The automation reduces human intervention, as processes like booking appointments, taking prescriptions, fulfilling orders, checking and updating inventory synchronize, thereby, making the workflow efficient.

Since the pharmacy management system is responsive enough to function smoothly across all devices, the user has effective control over pharmacy functioning, irrespective of place and time.

List of Top 5 Pharmacy Store Software of 2020

Software #1: Medicin

Medicin pharmacy  is a fully automated software that helps in reducing the burden of the pharmacist and increase revenue.

It helps pharmacists to manage pharmacy effectively along with the purchase, purchase return, sales, sales return, small item, customers, and overall business.

It has its mobile application, which runs on both Android and iOS devices. It allows users to manage their business activities remotely.

medicin pharmacy software

Key Features

  • Inventory Management
  • Cloud-Based Data Access
  • Custom Relationship
  • Billing and Accounting

What users like the most

  • Customer-friendly UI
  • Easy to use functionalities
  • One of the best software for medication order processing

What can be improved

  • Cloud based system not available
  • Training and understanding of solution takes time

Upgrade for

It comes in two versions. Its basic version costs ₹9000 for a single license while its classic version costs ₹ 15000 for a single license.

Software #2: Horizon

Horizon ERP is a ready-to-use pharmacy management software. Horizon carries out with ease all the activities from basic to most complex ones, such as payroll, accounting, and inventory management. It is a robust platform with a quick user interface that accommodates hundreds of medical invoices every year.

Moreover, the horizon software is equipped with an efficient supply chain management mechanism that aims at streamlining the workflow so that prescriptions are always fulfilled on time.

horizon erp dashboard

Key Features

  • Handles Pharmacy Billing and Invoicing
  • E-Way Bill Generation
  • Financial Accounting
  • Business Management Functions

What users like the most

  • A simple user interface for increased productivity
  • Save time with fast report generation
  • Ideal for pharmacists who have to deal with thousands of invoices every year

What can be improved

  • Cloud system not available
  • Online facility not available
  • No prompt customer support services

Upgrade for

Horizon ERP pricing starts at ₹ 11360 as a one-time payment. Horizon does not have a free version, but it does offer a free trial for a limited period.

Software #3: Ecogreen

Based on a web application, Ecogreen is that pharmacy management software that is ideally designed for pharmacy stores to reach consumers and process prescriptions in as little time as possible.

With this program, pharmacists may keep invoices, financial statements, and accounting-related records. Chemists can also monitor their online payment accounts from vendors, manage receipts from customers, make journal vouchers, and counter entries.

ecogreen dashboard


Key Features

  • Customer Data and Pattern Capturing
  • Customer loyalty and development
  • Creating & tracking tender proposals
  • Employee & dependents management

What users like the most

  • Simple architect with ease of configuration
  • Easy functionalities and control
  • Ecogreen takes care of all the operations related to sales, purchase, order processing, returns, transfer of stocks, etc.

What can be improved

  • Discount structure is not good
  • No prompt help from CSquare customer Support
  • It demands manual work

Upgrade for

Ecogreen pricing starts at around 553000 as a one-time payment, per user. They do not have a free version. Ecogreen offers a free trial.

Software #4: Marg

MARG ERP 9+ is an on-premise ERP solution for managing the pharmacy business. It offers different modules customized to the needs of the pharmacy business and a variety of industries.

MARG ERP9+ module includes a distribution module for pharmacy, which helps in the proper management of orders, production, and cost.

marg erp9 dashboard

Key Features

  • Email & SMS Integration
  • Data Transfer Security
  • Manage GST
  • Multi-Currency

What users like the most

  • It provides complete accounting and Inventory solution for pharmacy business
  • It has the best accounting features like detailed MIS and reports availability
  • It has an integrated android app

What can be improved

  • Marg ERP 9 does not guide its users to use it features 
  • The user interface is not much intuitive
  • Customer support response is not very good

Upgrade for

Marg ERP9 comes in three versions. Its Basic version costs ₹8100, while the Silver and Gold version costs ₹12600 & ₹25200, respectively.

Software #5: Chetu

Chetu is an all-in-one cloud-based pharmacy management software. The pharmacy solutions help pharmacy business owners in compliance with all the rules and regulations by the Government. They have built-in e-prescribing system, which accelerates filling, renewal, modification, and cancellation of medical scripts.

Chetu pharmacy software includes handling workflows, master patient indexes, licensed lists of medications, and inventories. They also have databases for compliance monitoring, drug analytics, and health plans.

chetu dashboard

Key Features

  • Inventory Management
  • Point of Sale (POS)
  • Barcode Generation
  • Prescription Management

What users like the most

  • It allows the use of the products for managing the payment of the patients
  • It is fast and efficient
  • The integration with barcode system is easy to use

What can be improved

  • It requires skills to manage and operate
  • Customer support is slow
  • Patient compliance with medication cannot be reported faster

Upgrade for

Need to get an appointment for custom pricing details regarding the pharmacy management system.

Bottom Line

It’s time to organize your pharmacy business by integrating suitable pharmacy software. It becomes crucial to harness the potential of automation and artificial intelligence as it helps in scaling and optimizing your business. However, have a detailed discussion with the vendor before obtaining a fully-customized system for your pharmacy.

SoftwareSuggest empowers businesses to discover top business software and service partners. Our software experts list, review, compare and offer a free consultation to help businesses find the right software and service solutions as per their requirement. We have helped 500,000+ businesses get the right software and services globally. Get a free consultation today!

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