Managing Pharmacy Operations is Difficult? Rethink with the Technology

Chirantan Patel

Chirantan Patel

Senior editor

Parul Saxena

Chief editor

Last updated: September 11, 2020

In the 80’s almost 75% of a pharmacist time was wasted on handling the basic operational Chores. A typewriter was used to create labels and reference books with thousands of page were used to check for possible adverse interaction and dosage errors.

But times have changed. Over these 40 years, information technology has impacted the working lives of millions of people. Technology has enabled routine, repetitive and monotonous tasks to be conducted with consistent accuracy and standardization.

Today with the help of a pharmacy software an average of 250 prescriptions can be filled per day. Not only this, the software manages the workflow, flagging potential dosage errors and negative drug interactions.

The pharmacy software has empowered the pharmacists and prescribers to store structured patient records, enabled electronic prescribing, easy dispensing and administration of medicine. The software also handles the supply chain management and provides other necessary functionalities to monitor the efficacy and safety of medicines in use. This is some of the basic features that are available with almost every vendor. But if you are looking for an “out of box” solution than it’s the time to rethink management with technology.

4 Technological Features to Improve Your Pharmacy Operations

1. Counting machine

These are often referred to as “robots”.  These robots can be integrated with pharmacy software to accelerate the counting mechanism and to automatically dispense some of the prescription medications.  Robots is an ideal technology for high volume pharmacies who want to increase their workflow efficiency.

When you are using the counting device all you need to do is pour the medicines into the tray of the machine. The machine then examines the medication to verify that it’s the correct drug and counts the medication. If there is any problem with the counting or the medicines such as broken medicine a notification will appear on the display screen alerting the pharmacist about the issue?

2. IVR and online refills

These are not something new in the pharma world. Big chain pharmacies have been using them for years to alleviate call volume in their stores and to create a convenient solution for their patients to request refills.

When refill request comes through IVR or online refill request they go directly to the refill queue. This means you don’t have to spend your time on the phone taking the refill request and you can easily find the prescription that is ready for the refill in your software.

When your employees don’t have to spend their precious time taking refill requests they are able to focus more on their tasks which increases productivity and decreases the error frequencies.    

3. Third-party Integrations and Interfaces

Using integrations and interfaces with third-party companies gives you a chance to streamline your workflow in the most effective manner. They will allow you to work with third-party companies while working with your pharmacy software.

Some common integration adopted by most of the pharmacist are switching companies and wholesalers. When the software is integrated with switching companies sending and reversing claims can be as easy as the click of a button. Pharmacies that integrate with the wholesaler software can set up automatic ordering based on the inventory and create and send purchase orders through their management system.

4. Will Call Bins

Wouldn’t it be great if you can easily trace the prescription regardless of the number of steps in your pharmacy workflow system? If your pharmacy software allows you to place an item in the virtual call bin then it is the easiest way to organize your workflow and the movement of each prescription being filled.

Suppose while performing the prescription verification duties the pharmacist is called to perform some other important task, at that time any fills that are being conducted can be easily identified by simply looking at the virtual call bins. If the customer comes up early to pick up his prescription their medicine can be easily located in the pipeline and process can be speed-up so as to minimize the client time

Now suppose if the order is ready but the customer is late then the medicines are placed in the physical will call bin where it will be categorized either by name or number. When the customer visits to pick up his order, it becomes easy to find it from the will call bin.

  • Automation Help on the Internet

A lot of dispensing technologies can benefit from the world wide web. Using a networked device the technology vendor can analyze the device remotely and help you maximize the utilization. This is especially true for a dispensing robot.

The Internet can also help you generate goodwill, public attention and can even help you increase your business. If you investing in any new technology you can let your customers know about it via a website or other social media platform.  A better option is to devote a section on your website especially to “technology”. This will market your pharmacy as the most advanced, safe, and customer-centric as a result of your investment in recent advancement in technology.

There is a list of top 3 Pharmacy software

1. Medicin  ERP

Medicin ERP

It helps pharmacists to manage pharmacy effectively. Medicin Pharmacy Management Software provides 4000 Molecules Prefilled Data, 1000 types of packing prefilled data and 200+ types of useful reports, etc.

2. Liberty


It helps you to render the best patient care. Liberty Pharmacy Management is a fast, safe and intuitive software.

3. Halemind


It is ingenious, leading-edge software that helps to connected electronic health record systems. Halemind provides plenty of features like; appointments, e-Billing, e-Prescription and export reports, etc..

Bottom Line

Technology is having and will continue to have a huge impact on Pharma Industry. Therefore it is important to cope up with the increasing demands of the customer. Simple tech upgrades will increase efficiency, improve your bottom line and will make every interaction with your store worth remembering.

Chirantan Patel
Chirantan Patel is the Product Manager at Softwaresuggest & Callhippo, an Inc. 275 company that researches and analyzes software to educate, advise, and connect buyers and sellers of business technology.

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