Top 7 Remote Monitoring and Management (RMM) Software in 2021

Paras Kela

Paras Kela

Senior editor

Parul Saxena

Chief editor

Last updated: June 16, 2021

As more and more businesses are transitioning from manual to automated operations and strengthening their digital infrastructure, it is becoming increasingly important to keep the IT system in good working order at all times. As a result, we require Remote Monitoring and Management Software to ensure that all endpoints are connected, performing optimally, and operating in accordance with pre-defined IT policies.

Let’s begin with what Remote Monitoring and Management Software is.

What is Remote Monitoring and Management Software?

Simply put, remote monitoring and management (RMM) software is used in IT systems for network management and asset monitoring. These systems gather information about clients’ software, hardware, and networks. It also monitors the health of the network and IT systems besides keeping track of multiple endpoints and workstations.

Remote Monitoring and Management

The ultimate goal of these RMM software is to ensure that remotely connected IT assets are centralized, performing optimally, and adhering to predefined IT standards. Besides that, remote monitoring and management tools help IT professionals track and resolve technical issues, monitor system performance, and automate maintenance tasks.

Some of the key features of Remote Monitoring and Management Software are as follows:

  • Allow technicians to resolve technical issues without being physically present
  • Allows you to monitor all of your workstations, laptops, and servers
  • Improve productivity
  • Reduce maintenance cost, and
  • Automate the patching of OS and third-party applications

Looking for Remote Monitoring and Management Software? Check out SoftwareSuggest’s list of the best remote monitoring and management software solutions.

Aside from these key features, there are several other additional advantages to using remote monitoring and management software. However, with hundreds of RMM software options available, selecting the best one that perfectly matches your requirements can be daunting.

As we are familiar with this challenging process, we have decided to compile a list of the top 7 Remote Monitoring and Management Software to assist you in narrowing down your options and select the best RMM software.

7 Best Remote Monitoring & Management Tools 2021

The following is a list of the 7 most popular RMM tools widely used around the world. Each of these remote monitoring and management tools has its own set of features, benefits and drawbacks, pricing models, and applications. Let’s take a closer look at each of the 7 RMM software’s technical aspects.

1. Atera

Atera Remote Monitoring & Management software is designed for MSPs (Managed Service Providers) and IT professionals. The software integrates your entire IT business from remote IT monitoring and management to powerful ticketing and customer satisfaction surveys. Overall, it provides less complication and greater system control.

ATERA

Moreover, Atera lets you manage, monitor, and automate hundreds of IT networks from a single platform. The software also assists providers in transitioning from reactive to proactive IT service providers by resolving issues in advance. The RMM tool also provides real-time alerts about potential threats, allowing you to address them before they become a major issue.

Key Features of Atera:

  • Powerful IT automation
  • Advanced reporting
  • Real-time alerts
  • Custom scripting
  • Application deployment
  • Asset monitoring and management
  • Remote access
  • Patch search, deploy, and status summary
  • Overall system performance monitoring

Pros:

  • Asset tracking.
  • Run scripts remotely.
  • Hardware/software info gathering.
  • Remote-access integration

Cons:

  • Automated Remediation
  • Pushing files to the remote computer
  • Updating agent name

Integration: Online Backup, Webroot, Ninite Pro, IT Glue, Warranty Master

Best For: Small to medium-sized MSPs, IT Consultants, and IT departments.

Platform Supported: Windows, Mac, Linux, Android, and iOS devices.

Deployment: Cloud-based

Free Trial: 30 Days

Pricing:

  • Customer Remote Access– $5
  • Network Discovery– $29
  • Pro– $79/Technician/Month
  • Growth– $119/Technician/Month
  • Power– $149/Technician/Month

2. MPA Tools

No list of the best remote monitoring and management software is complete without the mention of MPA tools. It is currently one of the most popular and widely used RMM tools. According to the company, MPA Tools simplifies and improves IT administration tasks while also shortening problem detection and resolution time for HelpDesk and System Administrators.

MPA Tools

It is a powerful remote monitoring and management system that integrates AI logic and automation technologies to help IT professionals manage their workstation and server infrastructures more effectively and reliably. The ultimate goal of this modern device management and troubleshooting system–MPA tools, is to facilitate efficient remote workstation monitoring and management.

Key Features of MPA Tools:

  • Multi-computer device management
  • Remote administration
  • Allows device management from SCCM
  • Advanced level troubleshooting
  • Advanced analytics and reporting
  • Centralized system
  • Allows device management from active directory
  • Easy installation and quick discovery process

Pros:

  • Quick & easy setup
  • Seamless daily management
  • Integrated troubleshooting

Cons:

  • Behavior-Based Acceleration
  • Cross-Reference System
  • Auto approval

Integration: System Center Configuration Manager, Active Directory, Azure AD, Intune

Best For: Any organization with small, medium or large IT infrastructure

Platform Supported: Windows

Deployment: On-premises

Free Trial: 30 Days

Pricing: 

  • Free 30 day trail
  • 1 Activation– $350 with a lifetime license
  • Bundle 5– $1750 with a lifetime license
  • Bundle 10– $3500 with a lifetime license
  • Technical Support- $600

3. SolarWinds

SolarWinds Service Desk, formerly Samanage Service Platform, is a fully integrated service desk and IT asset management solution for MSPs and IT professionals. The platform can remotely monitor networks, manage workstations, and run security checks on various operating systems.

SolarWinds

Moreover, technicians can detect and resolve any IT security risk across their client’s network in real-time using this remote monitoring and management software. SolarWinds‘s ultimate goal is to provide you with greater visibility into your organization’s technology infrastructure so that you can run it more efficiently.

Key Features of SolarWinds:

  • Multi-vendor network monitoring
  • Patch management
  • Network Insights for deeper visibility
  • Intelligent maps
  • Technicians scheduling
  • NetPath and PerfStack for easy troubleshooting
  • Smarter scalability for large environments
  • Advanced alerting

Pros:

  • Two-Factor Authentication
  • Archiving & Retention
  • Workflow Management

Cons:

  • A bit confusing UI
  • Lacks advanced features

Integration: ServiceNow, Active Directory, JIRA, Moogsoft AIOps

Best For: Companies of all size with sophisticated IT infrastructure seeking to provide superior service

Platform Supported: Windows, Linux, Mac, Android, iOS devices

Deployment: Cloud-based, Web-based

Free Trial: 30 Days

Pricing:  

  • Per feature per month– $19
  • For information on pricing, contact SolarWinds.

4. NinjaRMM

NinjaRMM is a powerful remote monitoring and management tool that allows you to deliver centralized IT services across the enterprise with a single tool. NinjaRMM, built on a modern cloud technology stack, instantly resolves your client issues through an advanced and responsive user interface and allows scripts to be configured to run on a predefined schedule or based on user-defined criteria.

ninja

The NinjaRMM prioritizes security by allowing users to monitor and manage their entire IT infrastructure from a single platform, reducing resolution time and providing real-time results. The application is ideal for small and medium-sized businesses in the education, health care, manufacturing, and information technology industries.

Key Features of NinjaRMM:

  • IT automation and scripting
  • Patch & Network management
  • Advanced monitoring and alerting
  • In-depth analytics and reports
  • Asset and Endpoints management
  • Efficient SNMP monitoring
  • Intuitive design and workflow
  • Includes Discovery Wizard
  • Flexible per device pricing

Pros:

  • Regularly updates
  • Great interface
  • Quality customer support

Cons:

  • Less Reporting option
  • No “Turn-off” device panel

Integration: TeamViewer, ITGlue, Warranty Master, CloudBerry Lab, ConnectWise, StorageCraft, RepairShopr, Computicate and others.

Best For: IT organizations need a quick response to technical issues and want to ensure the security of their IT infrastructure.

Platform Supported: Windows, Mac, Android, iOS devices

Deployment: Cloud-based, SaaS-based, Web-based

Free Trial: 30 Days

Pricing:  For information on pricing, contact NinjaRMM.

5. SanerNow

SecPod’s SanerNow platform integrates IT management, security, and compliance. Endpoint management and security automation are aided by RMM software, allowing you to protect your IT environment and prevent attacks. You can also gain complete visibility and control of your enterprise endpoints from a centralized console.

SanerNow

SanerNow also allows you to automatically deploy patches and prevent attacks by detecting and analyzing vulnerabilities and misconfigurations in your IT environment in real-time. This platform can also be used to manage assets and compliance. Moreover, it provides REST APIs for easily and efficiently integrating different systems and collecting data from endpoints.

Key Features of SanerNow:

  • Vulnerability management
  • Patch management
  • Asset management
  • Endpoint threat detection and response
  • Compliance management
  • Intuitive dashboard
  • Advanced monitoring and alerting
  • In-depth analytics and reports

Pros:

  • Anti-exploit technology
  • Endpoint detection and response (EDR)
  • Infection remediation

Cons:

  • Poor reporting dashboard
  • Unavailability of customization

Integration: REST APIs

Best For: Small and medium-sized IT organizations concerned with the security of their IT infrastructure.

Platform Supported: Windows, Mac, Linux, Android devices

Deployment: Cloud-based, SaaS-based, Web-based

Free Trial: 30 Days

Pricing:  For information on pricing, contact SecPod Technologies.

6. PulseWay

Pulseway is an all-in-one remote monitoring and management (RMM) solution that provides a comprehensive view of your network. You can use the software to automate repetitive tasks, define sophisticated, multi-level workflows, ensure critical patches are applied automatically, and schedule report generation.

PulseWay

This RMM solution–Pulseway, supports a multi-deployment architecture, allowing users to choose between on-premise deployment and cloud hosting. You can access it from any of your other devices, such as your smartphone or tablet. Furthermore, Pulseway allows users to control and monitor network-connected devices from a single location.

Key Features of Pulseway:

  • Easy setup and installation
  • Complete visibility & control over the network
  • Complete command traceability
  • Windows WSUS Patch Management
  • Automates repetitive tasks
  • Customize email notifications
  • Advanced level troubleshooting
  • Advanced analytics and reporting

Pros:

  • Easy to install
  • Repetitive process automation
  • Remote restart functionality

Cons:

  • Mobile apps lack some functionalities
  • More fluid price structure

Integration: Autotask, PagerDuty, Zendesk, ShadowProtect, Slack, ESET

Best For: Managed Service Providers (MSPs), IT departments, IT consultants and System administrators.

Platform Supported: Windows, Mac, Linux, Android, iOS devices

Deployment: Cloud-based, SaaS-based, Web-based

Free Trial: 30 Days

Pricing:  For information on pricing, contact Pulseway.

7. Kaseya VSA

Kaseya VSA is a cloud-based IT management and remote monitoring solution for businesses of all sizes across a wide range of industries.  The Kaseya VSA is designed to reduce the disruption in the business processes and the downtime rate, ultimately making the workforce more productive.

Kaseya VSA

This RMM tool offers exceptional network security solutions and remote monitoring to help businesses become more cost-effective, faster, and secure. Besides, the platform also enables technicians to remotely receive complaints and generate complaint tickets related to systems, servers, networks, and mobile devices.

Key Features of Kaseya VSA:

  • Unified IT management software
  • Automatic patch deployment
  • Automate ticket routing
  • Instant threat detection and response
  • Intuitive dashboard & workflow
  • Endpoint monitoring and protection
  • Asset and compliance management
  • Audit trail and management

Pros:

  • Works well with custom PowerShell scripts
  • Integrated patch management
  • Remote system administration permissions

Cons:

  • More stability in OnPremise systems
  • Connection issue

Integration: ITGlue, KasDash, Accelo, Cisco, ESET, GMS Live Expert, Onpage, Simplesat, StorageCraft, TitanHQ, WebRoot

Best For: Kaseya VSA is an excellent solution for small to medium-sized businesses looking to improve workforce performance and output.

Platform Supported: Windows, Mac, Linux, Android, iOS devices

Deployment: Cloud-based, SaaS-based, Web-based

Free Trial: 30 Days

Pricing:  For information on pricing, contact Kaseya VSA.

These are the top 7 remote monitoring and management software trends to watch in 2021. As we can see, each RMM software has its own set of features, advantages and disadvantages, integration and platform support, and pricing models. Learn about all of these things in-depth in order to select the best one.

Remote Monitoring and Management

The Bottom Line

Having an effective remote monitoring and management software is becoming increasingly important to ensure that your IT infrastructure is in good shape, improves workforce performance, and generates maximum output. These RMM tools will also assist you in detecting, analyzing, and resolving technical glitches in the IT system without physically being present at the site. So make your mind, narrow down the options, and purchase the best RMM right away!

Paras Kela
Paras Kela is a web developer turned content writer who holds writing expertise in multiple niches. The strong cocktail of his English-medium schooling, passion for writing, and vast industry experience helps him create information-rich, engaging content. In his spare time, he enjoys binge-watching drama series & documentaries, gardening and spending time with loved ones.

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