4 Things Revolutionizing Field Services



Senior editor

Parul Saxena

Chief editor

Last updated: February 26, 2019

The field service management market will be worth $5.08 billion by 2023, growing at a CAGR of 14.7 percent. Technology is the major factor driving the growth of the field service industry. Whether its mobile applications, wearable devices, field service management software, or automation; technological advancement is aiding in optimizing field service management.

We are witnessing revolutionary changes such as real-time communication, predictive maintenance, workflow automation, swift service delivery, faster invoicing, and enhanced user experience. What are the aspects responsible for such drastic changes in the field service management? Let us look at the most prominent ones.

The Internet-of-Things (IoT) in Field Services

The internet facilitates connectivity and communication amongst devices in a network. So whether technicians are present on site or on the way to the site; they are in contact with the office executives. The customer is also aware of the complete process, right from fixing an appointment to the installation or repair of an appliance.

The IoT not only ensures seamless communication but also aids in optimizing field service management. For example, the electronic sensors embedded in the machines convey the health conditions to the technician by sending a message on his or her device, thereby, aiding in predictive maintenance to prevent any breakdowns.

1. Artificial Intelligence

AI in field services is proving to be a game changer. We are witnessing significant improvements after AI adoption, such as minimized errors, quicker turnaround time, efficient management of technicians, and higher ROI. The key to successful AI implementation is access to big data. When you have the data, you can develop AI algorithms to automate the tasks.

For example, AI can assist you in managing technician’s appointments based on the skill set, availability, proximity to the site, and so on. Moreover, after analyzing symptoms, AI-powered devices can recommend the best course of action to repair the machine.

2. Cloud Computing

The advent of cloud computing has increased the efficiency of businesses, and field services management is not an exception. The cloud offers software-as-a-service (SaaS), infrastructure-as-a-service (IaaS), and platform-as-a-service (PaaS) solutions to the businesses. You can utilize these to develop an algorithm, manage operations, automate tasks, and much more.

Your data is secure and accessible to everyone (having permissions). The changes reflect in real-time, thereby, ensuring no wastage of time. To harness benefits of cloud computing, you can deploy field service management software, available as a SaaS solution.

3. Augmented Reality and Virtual Reality (AR & VR)

Augmented Reality is a boon for field service professionals. The complications and intricacies in repair and maintenance jobs can take a toll on the professionals. The AR projects relevant data in an interactive format that assists technicians in resolving the problem. Moreover, the combination of AI and AR renders a guided solution, enabling technicians to troubleshoot problems in an efficient manner.

Field service technicians can upgrade their skills with the assistance of Virtual Reality (VR). The VR-enabled devices are beneficial in projecting a virtual environment where technicians can assess their knowledge, deploy their skills, and practice on live projects.

4. Automation

The automation is gradually sneaking in to increase the efficiency of human beings. In the field service industry, automation has a major role to play. Besides fixing appointments, managing technician’s availability, and performing predictive analysis; you can use automation for other purposes as well.

For example, you can deploy drones for monitoring purpose or use them to deliver components at the site. Another example is using voice-enabled devices to find quick solutions, scheduling appointments, monitoring the technician’s movements, and so on.

What Are You Waiting For?

If you haven’t invested in any of the aforementioned technologies, you may soon fall behind your competitors. Revolutionize your field services operations to render the best user experience and, in turn, generate never-seen-before ROI.

field services infographic

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