Best Tips for HRs to Improve Employee Experience

Rohit Rajpal

Rohit Rajpal

Senior editor

Parul Saxena

Chief editor

Last updated: August 4, 2021

Did you know companies that value employee experience sees almost 1.8x higher growth than those that don’t?

It’s not just salary that builds the employee experience. A recent survey by Fractl found that candidates give some or heavy consideration to different benefits when choosing between a high-paying and a lower-paying job, such as flexible working hours, work-from-home options, etc. 

Benefits to Job Seekers

This indicates that several things (physical, cultural, technological, and environmental) affect the employee experience. However, the only thing common across industries and business sizes is how easily your employees can do their best work. 

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Even if your employees want to give their 100%, if they don’t have the right tools and resources, their productivity will be affected. Technology can play a crucial role in meeting the core needs of your employees. 

In the new world of work-from-anywhere, HR and IT managers need to come together to provide the best possible experience to their employees with the right apps and tools. For example, you can connect every employee with an internal communication tool to give them a platform to get their doubts cleared with their colleagues quickly.

That said, let’s look at how HR managers can leverage technology to enhance employee experience. 

But before we move to tools for your employees, you will also need a system to manage every minor detail of your staff.

Benefits of HR Management Software for Your Organization

An HRMS application acts as a central hub for all your employee information, from their first day at the office to the last. You can use this information to enhance the employee experience. 

Here are some key benefits of an HRMS application: 

  • Easy onboarding and recruitment:

    An HRMS system enables you to find the right talents, accelerate onboarding and ensure they have a great experience joining your organization. 

  • Employee performance monitoring:

    Knowing how your employees are performing in real-time is a must for any HR. If you see a dip in employee performance, it’s time to talk to them to understand what’s affecting their work. You can then create strategies to improve their experience.

  • Secure and organized employee information:

    As mentioned above, you can store every information about an employee in the HR management software. This makes it easier for you to meet their needs when the time arises. 

  • Employee learning:

    Most HRMS systems have an in-built LMS (learning management system). This allows you to upskill your employees and promote a culture of learning in your organization. 

  • Improved employee experience:

    HR management software has several automation capabilities that make the employee experience smoother. For instance, the automated leave management feature allows you to set predefined rules for accepting/rejecting leave applications. For employees, this saves time as they won’t have to wait for their seniors to approve their leaves. 

  • Helps in decision making:

    An HRMS application provides in-depth reports about your organization, including payrolls, taxes, and employee performance. With all the relevant data, it gets easier for top management to make decisions that improve overall productivity and enhance their employee experience. 

Equip Employees With All the Necessary Tools

With more than half the workforce working from home, businesses need to adapt the latest tools and points that support remote working (like SaaS). This will reduce the downtime and the need for IT professionals to set up the system, thereby improving productivity.

Employees With All the Necessary Tools

Source

While the tools vary from business to business, some systems are common for every organization. It includes:

  • Internal communication tools:

    As mentioned above, internal tools help your team collaborate and work together efficiently. You can choose from chat, audio, video, or integrated communication tools. 

  • Self-service help desks:

    Be it a new employee or an experienced one, everyone needs help at some or other point. Self-service help desks will reduce the time required to get their queries solved, thereby improving their productivity. 

  • External communication tools:

    If you have a sales or support team, your employees will need a tool to reach your customers. It is best to use a cloud-based communication tool as it doesn’t require any infrastructure or hardware to run the operation. This enables your team to work from home efficiently. 

Prioritize Employee Service Requests

Even with an in-depth self-service help desk software, the HR team can partner with IT managers to ensure that employees can get their queries resolved as soon as possible. For instance, install a ticketing system that allows your technical department to manage internal support tickets with tailored workflows. This will empower your employees to work at their full capacity without wasting much time waiting for their requests to get solved. 

Focus on Employee Wellbeing and Safety

It is crucial to ensure your employees are physically, mentally, and emotionally healthy in these unprecedented times. If not, they won’t be able to give their best to work. Just like they help your company grow, they expect you to support their overall health and wellbeing. 

As an HR leader, you need to take additional steps to prioritize their wellbeing and safety.

Employee Wellbeing and Safety Source

Begin by conducting custom surveys to understand the current health status of your employees. Also, encourage your employees to share anything they feel (related to their health) with you. 

You can also invest in health and wellbeing resources. For example, Adobe has a 24/7 employee assistance program that provides short-term counseling and other work-life resources to their employees, spouse, and dependants. 

Companies like Johnson & Johnson, Microsoft, Virgin, and Barclays have invested heavily in the mental health of their employees, resulting in a better experience. 

HR managers can equip their employees with science-backed resources to reduce stress, build resiliency, manage work-life balance, how to stay safe from the virus, post-COVID care, and more. 

This will build trust with your employees and increase their overall satisfaction, positively impacting their productivity. 

Help Employees Improve Their Skills

94% of employees would stay at a company longer if it invested in their career development. Besides, people working at a company that invests in learning resources are 83% more likely to feel happier in their job. 

These numbers indicate that employees value learning opportunities at a company. And, it’s not just to keep them happy. When you help them improve their skills, you will see better productivity and engagement, which, in turn, will boost your bottom line. 

A customizable learning platform lets you create tailored education and training content for all departments and stages. You can also track their performance and optimize the learning processes accordingly. 

HR and IT managers can collaborate to ensure employees get the best learning experience, irrespective of where they’re located or which device they use. Also, HR software helps in making Performance Management more effective.

Wrapping Up – Keep Your Entire Organization Happy

Happy employees are more likely to be motivated and engaged with the company. Besides, the better their experience is, the more productive they will be. This will reduce employee churn and have a positive impact on your bottom line. 

Did we miss any great way HRs can enhance the employee experience? Let us know in the comment section!

Rohit Rajpal
With more than two years of experience in writing, Rohit Rajpal has been helping brands improve their online presence with easy to understand content. When he is not writing, he's busy reading about digital marketing and copywriting. On the other side, he runs his own blog called Learn SEO Pro.

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