Top 12 Customer Relationship Management Software

Chirantan Patel

Chirantan Patel

Senior editor

Parul Saxena

Chief editor

Last updated: July 29, 2021

Last Updated: 20/08/2020

Customer Relationship Management software, also known as CRM software is basically targeted towards improving Customer Interaction and Customer Engagement system. This will subsequently enhance the relationship between Business Organizations and their clients/customers.

CRM Software also provides better control of integrated customer data as per the business requirements of the organization. The software also empowers the corresponding business with greater automation of sales, better access to business information, improved marketing support coupled with employee and vendor partnerships on a massive scale.

CRM software finds its applicability in small-sized enterprise units as well as large-scale business organizations. Depending on the latest market statistics, we have curated a list of CRM software.

Top 12 Customer Relationship Management (CRM) Software around the Globe In 2020.

Check them out!

 1. Salesforce

Salesforce CRM software is known for its fast processing and automation features which provide for greater business functionality and improved performance levels. Its exclusive implementation of the Cloud Support System and the various sub-modules provide a greater business standard for the corresponding small-scale enterprises.


  • Comprehensive CRM and sales report generation with better markup features for improved manageability
  • Increased customer loyalty management system, retention, and satisfaction with exclusive automation of user query
  • Improved monitoring and management of business anytime and from anywhere with its intuitive mobile tracking support
  • Better forecasting and email integration modules for improved tracking options
  • Streamlined workflow and approval system
  • Customer engagement services are highly optimized for better business performance.
  • User-friendly interface for better employee and customer engagement.
  • Highly automated query management system for fast processing
  • The extensive database supports a system with greater security standards.

Looking for CRM Software? Check out SoftwareSuggest’s list of the best CRM software solutions.

2. Oracle CRM

A comprehensive and integrated CRM for today’s business, Oracle CRM is exclusively developed for providing better customer relationships. Developed by the Oracle Corporation, it provides comprehensive and integrated SAAS-based CRM support with PeopleSoft products and leads with Siebel CRM and CRM software-on-Demand.


  • Easy integration with the Enterprise application thus providing for better business scalability standards
  • The overall analysis of the marketing performance with detailed report generation
  • Multiple screen access solutions for greater business functionality and performance
  • Controlled user experience with better automation of the corresponding CRM modules
  • SAAS-based cloud support and integration system for better manageability of the database.
  • Extensive cloud-based support system for better backup features and greater data security options.
  • Cross-platform synchronization is made easy in the Oracle CRM software.

3. Microsoft Dynamics

This CRM software is known to energize and empower customer engagement with real-time information and collaboration. This particular software is also well-known for implementation strategies that tend to customer needs and business requirements. Equipped with the ability to provide better social insight, business intelligence, and productivity with One Microsoft solutions, Microsoft dynamics deliver highly exclusive benefits in CRM software.


  • Highly intelligent customer services which provide for better customer engagement options
  • Omni-channel features for better monitoring and manageability of the various modules
  • Effortless customer interaction service and features for the streamlined workflow system
  • Smart on-site care for catering to the various customer demands as well as gaining a better insight into the product queries
  • The real-time information system provides for highly accurate market and business performance statistics
  • Highly secure database solutions for providing hassle-free database backup and support
  • Visual representation of the corresponding business performance for greater and crucial analysis strategies.

4. Sage CRM

Sage CRM is exclusively known for its high definition business performance standards coupled with better business insight delivery for a greater economic and financial standing in the present market scenario. Sage CRM incorporates excellent marketing strategies aimed towards greater and improved customer loyalty and engagement for a streamlined business workflow and approval system.


  • Insightful business strategies for retaining existing customers and attracting new clients to the business
  • Easy generation of repeated business details and reports for gaining a better perspective of the latest market trends
  • Cross and up-sell marketing strategies for providing better financial growth and extensive business opportunities
  • User-friendly interface and visualization options for greater flexibility levels
  • Modular implementation customized with respect to the latest market demands and strategies
  • Creative engagement of the users and business clients for better query management strategies
  • Cloud support integration system and features with extensive database backup and support options.
  • Cross-platform applicability for shared resource management solutions

5. Sugar CRM

Sugar CRM software works with a comprehensive customer engagement strategy and facilitates highly exclusive customer relationship establishment with the most affordable pricing in the present market. They provide highly exclusive and innovative products targeted towards the creation of greater business opportunities.


  • Real-time data and analytics solutions for better and improved tracking features of the latest market trends
  • Optimized search inclusive of its highly specific functionalities and modular implementations
  • Greater integration and management opportunities for optimizing the business performance levels
  • Enhanced knowledge base with detailed report generation along with visual representation and mapping techniques, thus providing greater insight into the same
  • Extensive database support system with cloud technological backup options for improved data storage and recovery options
  • Full-time customer support and ticketing systems for streamlined query management
  • User-friendly interfaces with better navigation options, both for the administration and the business clients

6. Insightly

Insightly provides the most powerful, engaging and affordable customer relationship management solutions targeted towards empowering businesses. Implemented by around 4, 00,000 business units, Insightly is one of the top qualities CRM software most sought after by the major business corporations.


  • Easy administration services with improved flexibility and reliability
  • Powerful customer relationship management solutions in terms of lead management, partnerships, vendors and full-time growth monitoring options
  • Integrated project management system with milestone-based project development tracking options and customized notifications
  • Easy integration with social apps and other office apps in the form of Social CRM, providing for greater tracking of the social accounts using the given email addresses of the business clients.
  • Easy support system optimized to deliver efficient functionality to various devices while on the go
  • Intuitive mobile tracking options and support for various operating systems like IOS, Android, Windows, etc.
  • Key integration of the software with various third-party vendor apps including Emails, Google Chimps, Zapier, QuickBooks online, etc.
  • Customized report development and generation for critical analysis
  • Optimized tracking of the given project with a customized notification system

7. Super Office CRM

Super Office CRM is the exclusive European customer relationship management solution provider that has been in operation since the year 1990. It is now under implementation in various mall business units whose numbers range from 1, 50,000- 2, 00,000. This mass popularity can be attributed to its highly effective business optimization features which provide for greater business opportunities for small scale enterprises and major business units.


  • Extensive company and contract management solutions for better business opportunities
  • Easy implementation of calendar and activity management with customized notifications
  • Easy documentation and mail scheduling options for better monitoring aspects and streamlined workflow systems
  • User-friendly and mobile-responsive interface optimized to deliver hassle-free performance statistics
  • Cross-platform synchronization for better applicability over various interfaces
  • Interactive mapping strategies provide for better decision-making options, optimized to deliver better functionalities
  • Streamlined customer query management, thus creating better customer loyalty and retention solutions
  • Improved support system with cloud backup and integration features for enhanced data privacy options.

8. Capsule CRM

Capsule CRM is an online-based software that requires just a simple sign up for creating an account with the corresponding support team. Once done, the team provides you with engaging software solutions, empowering your business sales in an organized and collaborative manner. Capsule CRM enhances the sales of the corresponding business unit and also improves the growth and scalability factors.


  • One stops solutions for all the customer relationship management based information, including the ways to enhance the sales
  • Optimized to manage the given sales pipeline with greater efficacy and provide for better financial standards
  • Highly customizable interface with improved navigation features, thus providing greater ease of communication between the clients and the administrative service provider
  • Integration with powerful workflow apps for optimizing query management
  • No download is required. Just a simple sign-up process and the business is all set to be handled by the corresponding executives.
  • Automatic updating schemes that provide for improved bug removal systems.
  • Highly secure database solutions with extensive backup and support using cloud technology
  • Intuitive mobile app support system for monitoring of the customer relationship management solutions while on the go.

9. Fresh sales

One hassle-free package for all user behavior tracking, lead scoring and more, Fresh sales provides highly definitive integrated Email Templates, User Behavior Tracking, Lead Scoring, and many more attractive features. One of the best in the market, it has been publicly recommended by over 1000 business organizations.


  • Personalized templates optimized to deliver high performance and great interaction standards
  • Insightful email metric solutions for creating a customer engaging email marketing strategy.
  • Behavior-based customer segmentation for the inclusion of the corresponding target audience with an appropriate marketing strategy
  • Connect to your mailbox and sync all the required business clients and contacts
  • Advanced lead scoring options
  • Better backup solutions for the database with extensive data recovery and storage
  • Automated solutions for faster processing of the marketing strategies and better management of the user queries
  • Cross-platform synchronization for greater scalability
  • Modular implementation for creating better business opportunities and greater financial growth
  • Highly definitive and user-friendly interface for improved support to the clients and the administrators


ZOHO CRM is one of the top-notch customer relationship management solution providers in the given market. Equipped with highly functional elements, ZOHO CRM has helped in the creation of highly specific business opportunities aimed towards greater financial growth in the existing economic scenario.


  • Automation strategies optimized to deliver streamlined workflow and performance levels
  • Enterprise compatibility and scalability of the given solutions for better market opportunities and financial stability
  • Advanced filters for modular implementation and monitoring of the growth strategies
  • Google apps integration for better productivity and easy marketing
  • Multiple channels and one conversation, thus providing centralization
  • Extensive territory management
  • The creative and engaging user interface for better handling
  • Extensive database support and solutions backed up by highly secure cloud technology.
  • Extensive mobile support and manageability options while on the go.

11. Pipedrive

Pipedrive is one of the leading customer relationship management software that gives you an excellent overview of your sales. It offers a wide range of functionalities that aims at generating more leads for the company. 

Using the system, you can easily track contacts, calls, and emails as and when required. It provides full visibility and control over your schedule. Furthermore, it automates repetitive tasks to save time and money. 


  • Provide high security and full transparency about how your data is being used
  • Can easily access the system from your mobile phones
  • Generates reports and provides great insights into your sales activities
  • Offers seamless integration with popular third-party apps

12. EngageBay

EngageBay is an all-in-one marketing platform that enables a vast range of functionalities. This CRM application comes equipped with powerful modules such as task management, contact management, sales reporting, and more. 

It gives you complete visibility into your pipeline. You can track the real-time status of each contact from a single dashboard. Besides, its easy-to-use and intuitive interface is hard to ignore. Even a non-tech savvy person can easily handle EngageBay. 


  • Enables your leads to automatically schedule appointments from your calendar
  • Send out periodic reminders for your pending tasks so that you don’t miss it
  • Automatically tracks all your email, calls, and lead progress and maintains a record
  • Generates insightful reports on your sales activities to help you make smart decisions

To have a prejudice of learning how CRM Software works for your business, you always have an option of free and open-source CRM software available.

CRM software is perhaps the most important software required to keep the business standards of an Organization highly optimized. The above-mentioned software has proved to be the best of CRM software and these are currently being used by various esteemed international organizations to boost their business opportunities and create a better scope of growth. In the present market scenario, the Customer Relationship Management system is destined to take on a revolutionary trend by creating better business opportunities and financial growth for organizations on a large scale!




Chirantan Patel
Chirantan Patel is the Product Manager at Softwaresuggest & Callhippo, an Inc. 275 company that researches and analyzes software to educate, advise, and connect buyers and sellers of business technology.

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