Update 10/05/2019: This post has been updated with the latest top free and Open Source Live Chat software for businesses.
The trouble with online shopping is that many customers are disconnected from someone who has the answers to their queries with precision. Many businesses have been adding live chat support rather than watching potential visitors and customers click away from their e-commerce websites. Get the idea behind How e-Commerce Helpful of Growing Business? As it turns out, live chat has the ability to give proper support and solutions to the clients which they want, while also adding significant benefits to the staff and bottom line of companies.
Looking for Live Chat Software? Check out SoftwareSuggest’s list of the best live chat software solutions.
If used correctly and as part of your overall customer service plan, live chat software has the propensity to raise conversion rates by giving customers instant access to a live support agent right while they’re on your site.
- Track and engage visitors: Understand how your visitors are interacting with your website in real time. Use that detailed analysis to trigger rule-based proactive chat conversations.
- Visitor insights and lead scoring: Sharp engagement by obtaining access to a highly insightful list of ‘All’ your website visitors. Prioritize them based on their lead score and close more deals faster.
- Sell smarter. Close deals faster: Focus all your potency on selling and engaging with your prospect customers with live chat software while SalesIQ automates your website visitor engagement with intelligent triggers.
- Measure, coach and monitor: You can’t improve what you don’t measure. Receive all reports on a daily and monthly basis delivered right into your inbox. Understand how to improve your team’s sales conversations. Monitor chat conversations with your customers and give them instant feedback. Coach your team to be sales superheroes.
Some of the free and open source live chat software.
Track and monitor the visitors on your website in real time, watch as they navigate from one page to the other one within your site. Gain key insights into behavior of visitor, and track their geographic location, return visits and much more.
- Allows you to chat with your visitors using any platform — desktop or mobile device
- Easily review your chat history and performances of your members
- Enables customization of the chat widget to suit your company style
This free live chat software allows you to give full attention to multiple visitors at the same time with automated triggers and canned shortcuts. Furthermore, using their sneak-peek functionality, you can answer your visitors’ queries even before they have finished typing.
Localization can be set with a simple property. You can even create your own XML files or alter the multi-language XML files to customize how text appears. One agent can manage the number of chat sessions at the same time. Each session runs in a separate room tab in the Agent Console. Agents can take the actions to accept or ignore incoming chat request by selecting the options of “Accept” or “Ignore” button on the room tab.
- Visitors and agents can share images and other files within the chat window
- Uses advanced 128 bit SSL encryption to ensure complete safety of your chats and calls
- Allows chatting with your visitors while on-the-go, by using your smartphones
The app helps boost sales by allowing automated personalized greetings for all your visitors based on their location, URL, and more. In fact, it guarantees that it wouldn’t affect the website loading performance as they use Asynchronous Loading.
3. Zendesk Chat
Previously known as Zopim, Zendesk Chat offers chat analytics which helps you understand customer behavior and thus, make an effective sales decision. Furthermore, it can seamlessly integrate directly with Zendesk as well as other popular software.
- Allows you to engage customers and interact with them in real time
- Tracks the movement of your visitors on your website
- Automates chat so that you are available 24/7 for your customers even if you are offline
You can build the best customer experience as it allows members to engage customers over many platforms, including websites, mobile apps, and messaging apps like Facebook Messenger.
Get started in 3 minutes or less with the help of Purechat to acquire more clients and solve their queries. Personal connections are easy with dedicated and Personal Chat Pages.
Spread the word about your Personal Chat Page link in your email signature, business cards, social profiles and any scheduling pages. You can also change your background, theme colors, photos and URL of the page to style the look to your liking. Get started in 3 minutes or less.
5. Live Zilla
Wherever you go, take your favourite Live Chat and Help Desk System with you. LiveZilla Mobile supports the following devices:
- All modern web browsers
- iOS (iPad, iPhone, iPod)
- Windows Phone 7/8
- Windows Desktop/RT
LiveZilla is the perfect contact platform, even when you are offline. It allows the visitors to use a customizable online web form. Your website visitors can leave you a message whenever they need your help or want to get in touch with you.
- Easily monitors your website visitors in real-time which directly impacts the conversion rate
- Handles multiple chats at the same time and share files within the organization
- Supports multiple languages to assist visitors
LiveZilla is a free live chat software that gives complete insights into website visitors on a daily, monthly, and yearly basis. In addition, it helps track visitors’ activity on your website in real time.
You can brand Olark your way with flexible customization with beautiful themes, text and choose the language. Olark is entirely in your control. You can integrate it with the software you like or you are already using. It works with the software and superpowers your CRM.
- Collects important clients’ information and provide effective support instantly
- Allows for easy set-up and has an intuitive interface which enables smooth functioning without any interruption
Olark delivers detailed reports on chat activities to track results and derive insights from it. It ultimately results in better business decisions and increased customer satisfaction.
Available in more than 10 languages, Smartsupp is a free live chat software that offers visitors’ video recording. It means that you can watch the movement of each visitors on your website to help you get a deep understanding of your customer’s behavior.
- Easily integrates with many platforms like Shopify, WordPress, and more
- Allows you to chat with your visitors using your mobile phone
- Offers customization of texts, position, and colors of the chat box to match the company’s identity
One unique feature of Smartsupp is that it helps you boost sales by letting you automatically send personalized messages to your visitors. And you can also track the sales impact of your chat conversations with Google Analytics.
Hubspot has been revolutionizing the inbound marketing scenarios with its amazing tools. One such tool is Hubspot Live Chat, which enables you to communicate with your visitors easily and quickly.
- Works well on both desktop and mobile browser
- Can be customized to match your website’s look and feel
- Allows you to save replies for frequently asked questions
The biggest advantage of using Hubspot’s free live chat software is that it is deeply rooted with the Hubspot free CRM feature, which makes it a powerful combination. It will take your online marketing to a top-notch level.
9. Zoho SaleIQ
Zoho SalesIQ is an advanced tool which lets you track and engage your customers using the free live chat software. It provides real-time interaction with your visitors, which ultimately helps in conversion.
- Allows you to set up automatic triggers to initiate a real-time conversation with your customers
- Enables personalization of the live chat widget to suit your company branding — add logos, headshots, and more
One of the most competitive advantages of this tool is that it effortlessly integrates with the company’s own CRM. That means that you will be able to follow the actions of your customers and based on it create strong sales campaign.
If you want to give a human touch to your visitors via live chat support, then you should consider Chatra. It allows you to communicate with your visitors in a friendlier way, which gives the feel of real people behind the bots.
- Communicate with your customers in both online and offline modes, as soon as they have any queries
- Automatically chooses between eight languages based on visitors’ browser setting
- Accessible in both desktop and mobile device
Chatra is a free live chat software that is really easy to set-up and multi-functional. You can incorporate it into any website using its embeddable widget button codes.
11. Pure Chat
Pure Chat allows you to see who is visiting your website and immediately start conversations with them. This free live chat software comes with unlimited chats and historical transcripts to get you started. You can always customize it to fit your brand style.
- Have a chat in real-time with your visitors from anywhere — be it at home or office
- Directly delivers the report of yesterday’s chat activity to your account, without having to log in
- Easily manage your team using Pure Chat settings by assigning them certain tasks and privileges
Pure Chat enables you to chat with your customers on-the-go by using your iOS and Android device.
12. Crisp Chat
Crisp Live Chat software is designed to simplify your business needs. With easy to set-up Crisp Chat, you can respond to your customers in real time with the right information. Moreover, it also allows for video/audio calls to have direct contact with your customers and no external plugin required.
- Automatically translates your responses to your customer’s language
- Easily integrates the software with your social network apps such as Facebook Messenger
- Can send GIFs and videos to create a personalized experience for your customers
Crisp Chat enables you to send automated messages to your potential leads, which results in increased chances of conversion.
13. Netrox SC
Netrox SC is an effective free live chat software that enables businesses to instantly respond to their visitors’ queries even before they have finished typing. The integration of the software with the ticket system helps to receive as much information as possible about the visitor in little to no time.
- Produces instant dialogue with potential customers, resulting in more conversion rate
- Enables you to view the live list of visitors on your websites so that you can immediately start a conversation
- Ensures complete customization of the widget to fit your company branding
The best thing about Netrox SC is that it comes with analytical tools, which enables you to view reports on customer satisfaction levels and track agents’ performance.
Tiledesk is an open source live chat software with built-in bots, which remains active 24/7. In addition, it can be accessed from any platform — web, Android and iOS.
- Seamlessly switch between desktop and mobile phones chat box
- Enables instant responses for your users with content from your FAQs
One added advantage of using Tiledesk is that using machine learning techniques, the chatbots can find the best answer for your visitors. Thus, it lowers the human operators’ work and saves on support expenses.
Have we missed out any software in this article? Let us know in the comment section below.