Tresta Review: A Virtual Phone System to Simplify your Business Communication

SoftwareSuggest

SoftwareSuggest

Senior editor

Parul Saxena

Chief editor

Last updated: October 22, 2020

Most businesses today use a virtual phone system to connect with their customers. Mostly because it’s convenient, affordable, and easy to use.

While there are several business phone systems available on the internet, Tresta truly stands out. Let’s understand what makes it an ideal telephony system for businesses ranging from startups to enterprises.

An Introduction to Tresta

Tresta is a virtual phone system built to simplify business communication. With web, iPhone, and Android apps, it makes your business phone system as mobile as you are. 

Getting started with Tresta is easy, and it’s easy to use, so you can configure your business phone system online, yourself. It’s flexible, so you’ll be able to add new users and additional phone numbers instantly, and adjust callflows in real time. 

Pricing is super simple, with a flat monthly rate per user and per phone number, and everything is included, unlimited, with no overages or hidden fees. Tresta offers a 30-day free trial, with no contract commitment, so if you try Tresta and decide it isn’t the perfect fit for your business, then there’s no obligation to continue. 

Let’s explore the web and mobile apps — one feature at a time.

Tresta Mobile App

tresta mobile app

The mobile app can convert any smartphone into your business phone. It will provide you all the tools you will ever need to manage calls. Here are a few features of Tresta’s mobile app.

1. Unlimited Calling:

tresta calling

By using Tresta’s Android and iOS apps, you can make and receive calls from anywhere with just your mobile phone. As such, there’s no bar on the number of calls or minutes used. Whether you are using a toll-free number or a local one, you can make unlimited calls by paying just a flat rate for each user.

That’s not all. Tresta’s dynamic caller ID feature will allow you to keep your personal number private by displaying your business number on all the outgoing calls. You will also be able to view the receiver’s name and number on incoming calls.

2. Unlimited Texting:

tresta texting

Just like the calling, you can send and receive unlimited texts, photos, and videos on your business and toll-free phone numbers with Tresta’s Android and iOS apps.

3. Contacts:

tresta contacts

Tresta’s mobile app allows you to synchronize all your contacts with just a few taps. You can dial numbers from your existing phone directory or dial directly from Tresta’s dial-pad.

4. Voicemails:

tresta voicemail

You can access all the voicemails from anywhere with Tresta’s mobile app. Every user will have a unique voicemail box. You can receive those voicemails over the web/mobile app, or via email. Furthermore, you’re also able to create shared voicemail boxes for various departments and teams. You can store unlimited voicemail messages, so you won’t have to worry about the number of voicemails you receive. You can keep it all together for as long as you desire.

5. Notifications:

tresta notifications

Get real-time updates and notifications about missed calls, new messages, and much more right to your mobile device. You can configure which notifications you’d like to receive and which to exclude.

Tresta Web App

Starting from call routing to analytics, Tresta’s web app is jam-packed with powerful features that’ll help you seamlessly manage your business communication. Its primary purpose is to help you configure the functionality of your mobile app. You can create call flows, assign user groups, and do much more with Tresta’s web app. Let’s explore each of its features one by one.

1. Analytics:

tresta analytic

tresta analytics

You can generate detailed call reports from Tresta’s intuitive dashboard for any number of days, months, or years. You can also view the activity of your entire organization. Results can be narrowed down to a specific user, team, attendant, menu option, or phone number.

By assigning unique phone numbers to your ad campaigns, you will be able to understand what’s working and what’s not. With all the call data at your fingertips, you will be able to make informed decisions that will surely drive more business and revenue.

2. Add New Phone Numbers:

tresta add contacts

tresta phone number

You can add new phone numbers anytime with Tresta’s web application. Starting from vanity numbers to repeating and standard numbers, you can pick one that matches your needs. Tresta also allows you to add local numbers based on your preferences, as well as toll-free numbers.

3. Smart Call Routing:

tresta call routing

With Tresta, you can route your call the way you want. It could be to another teammate, your own number, an auto-attendant, self-service call menus, a user group, voicemail, or to other departments based on their availability. You can create workflows based on your needs. This feature will not only help you streamline your business calling but also prevent any missed calls.

4. Create User Groups:

tresta user groups

tresta groups

You can create custom user groups as per your needs. This means you can create a unique group for every department under your organization. With Tresta’s web app, you can create an unlimited number of such user groups. Tresta also allows you to route calls to different groups. For instance, if you want all your sales calls to be diverted to your marketing department, you can easily do that by creating a group adjusting your call flows.

5. Call Scheduling:

tresta call scheduling

tresta call schedule

Tresta’s smart call scheduling feature allows you to set the working hours of your company, an individual department, team, and much more. You can automatically route calls to your employees who might be accessible at any given point in time. Tresta enables you to set custom schedules for all your employees based on their availability. Ultimately, this feature will help you remain accessible to your customers any time they need you. This means better customer satisfaction and a higher retention ratio.

6. Custom Greetings:

tresta custom greeting

You can welcome your customers with custom audio greetings. Welcome greetings will help you create a great first impression. Tresta also allows you to share any important instructions that your customers should be aware of. You can record your greetings directly from Tresta’s web app or upload a file.

Additional Features

There are several additional features offered by Tresta that will help you make the most of the platform. Let’s look at a few features that truly stand out.

1. Call Recording:

tresta call recording

Tresta allows you to record all your inbound and outbound calls at no extra charge. You only need to enable the call recording feature from Tresta’s web app. Once done, you will be able to review all the call recordings on the web and mobile app, to improve quality and training for your team.

All your recordings will be saved on our robust web servers and transported via secure HTTPS connections only. Thus, they will remain accessible to only a handful of authorized users. Just like voicemails, you can store an unlimited number of recordings — and you don’t have to pay anything extra for it.

2. Create Call Menus:

Call menus and auto-attendants allow you to route your calls directly to an individual or department. You can use keys from 0 through 9 to add various menu options. Based on a user’s selection, the call can be forwarded to a number or routed to an individual, department or voicemail box. This way you can make the call transfers seamless and automatic.

3. Make Calling Hasslefree with Extensions:

tresta extensions

tresta extensions

Extensions will allow your customers to reach directly to the department they wish to speak to — with just a few taps. With Tresta’s web app, you can assign up to 9,000 four-digit extensions to individuals and departments lacking dedicated phone numbers. This feature is included in your pricing pack — you don’t have to pay anything extra to use it.

4. Ring Groups:

Tresta gives you the freedom to answer calls from anywhere. You can add up to five phones or forwarding numbers to your profile. Additionally, you can enable incoming calls for an entire department or team simultaneously. Anyone from the team will be able to answer the call. Tresta also allows you to route calls intelligently in a specific order.

5. Call Forwarding:

tresta forwarding number

tresta forwarding numbers

You can enable call forwarding from Tresta’s web app by adding the number to which you wish to route the calls. The app also allows you to set a schedule based on which calls will be automatically routed to different locations as per your preferences.

6. Auto-attendants:

tresta auto attendants

tresta auto attendants

Tresta will help you automatically answer and route calls based on the user’s preferences. You can create self-service menus to guide your users to their desired destinations. Through an auto-attendant, you can connect the caller to a user, a group, voicemail, forwarding number, audio file, submenu and much more. The possibilities are limitless.

Final Words

Tresta is certainly one of the most intelligent business phone systems on the market for US and Canadian businesses. It takes business calling to a whole new level with its innovative features. Tresta gives you full control over calling – you can route or forward a call to wherever you desire. At just $15 per user per month, Tresta provides great value – whether you just need a business phone number, or a complete business phone system – with unlimited calling and business texting, unlimited cloud storage, and every single feature included.

If you’re looking for a reliable business phone system with cutting-edge features, Tresta could be perfect for you. Sign up for their demo to experience business calling like never before. You can also learn more about them from its SoftwareSuggest product profile page.

SoftwareSuggest
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